611 Valley St. Colorado Springs, CO 80915 USA
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We absolutely loved our experience with 5 Star Moving! The 3 men were punctual, professional and very efficient. They were fast and very hard working. They did not damage any of our very big and heavy furniture or ding any of the walls moving items out of the house or into the new place. We also had many very heavy boxes, which they carried downstairs by hand, as to not damage hardwood floors or steps. I will definitely recommend 5 Star Moving to my friends.
This place is absolutely horrible. They ruined a lot of my belongings due to water damage and yet refuse to take responsibility. They claim to have delivered all of my household goods then say that the restoration company disposed of unsalvageable items. They however did not notify us of any items that were "disposed of". Meanwhile, I'm wondering where over three thousand pounds of books, movies, clothes and personal belongings went. We submitted a claim over a month ago for damaged items and have yet to hear back. Calls and emails go unanswered. When they are answered, they refuse to acknowledge their fault in the missing items. If you have a choice, use someone else. Today I recieved a call from the owner yelling at me claiming that my review was false and that the damage was caused by a hailstorm on the 27th of July. We recieved an email on August 1st stating that a sprinkler had burst and a small portion of my belongings had been damaged. (We received over 40 boxes of restored items and we are still finding items that are water damaged.) If it was true that the damage was caused by a hailstorm, why wait 5 days to notify the affected customers and claim it was due to a sprinkler burst. The calls and emails that go unanswered are from the insurance company that Five Star hired to mitigate. It's been over a month since we filed our first claim and no resolution. We have moldy items in our brand new house since we cannot dispose of them until the claim is resolved.
We were very pleased with the crew that moved our household items. They worked hard and quickly - so much so, that we wished we had them to help load out of the houses. We will be recommending you all to our friends and family.
The movers were great! Very fast and friendly. They loaded up in half the time we thought it would take and in grand junction worked fast and hard even in the brutal heat. The price was reasonable and the staff kept me know ahead of time about any extra charges that could happen. Great service from everyone!
Sharie and Betty did an awesome job packing our home. We were very pleased with their service and willingness to help us. They went out of their way to come an extra day to help finish. We could not have done it without them.