5 Star Moving Inc, Fargo ND

Several years ago, I hired 5 Star Moving to move me from one apartment to another. Everything went well and I had zero complaints. Fast-forward to three weeks ago. I was moving out of state and needed help moving some heavier items onto the moving truck, so I gave 5 Star Moving a call. I called several weeks in advance and scheduled my move for a specific date and time since I knew I had to work in the evening. On the day of the move, I was ready to roll at 3 P.M., the time I had called ahead and scheduled. When 4 P.M. rolled around and no one had arrived to move my items, I called their business line and was told they were running behind but hopefully it would not be too much longer. Another hour passed and still no one had shown up or called to explain what was going on. About a quarter past 5 P.M., three movers finally arrived and told me the reason they were late was because the move before me started an hour late and went an additional hour late. To me, when a customer calls ahead to schedule an appointment, you should do everything you can to keep that appointment, but at the very least, communicate with them if you are running late. The next issue that I had was with the move itself. After my king-sized captain’s bed frame, my small bedside table, and the king-sized mattress had been moved out, I was approached to sign an additional waver for my last item, a large dresser. It essentially removed them of any liability if damage occurred to my dresser since it would be a ‘difficult move’. I did not want to sign this but I basically had no choice because I was already running late and this was the last item to be moved. A few days later, when I arrived at my new home (out of state) we were unloading the items and I was shocked and disgusted at the condition of my items. All the items had some sort of scratches and dents but my large dresser had the worst damage. The upper edge on one side was almost completely shaved off and there were dents along the long edge that had white paint chips in them (the same color of the framework leading out of my apartment). There were no other items next to the upper edge of the dresser in the moving truck and all of these larger items were covered with moving blankets/pads by the movers. By far my biggest mistake was not thoroughly inspecting my items before the movers left. I called and asked to speak with a manager about the service I had received and after 5-6 days, finally heard back from Brian. He did apologize for the fact that no one had been in contact with me after the movers were over 2 hours late, which I appreciated. What I did not appreciate was the fact that he immediately disregarded what I had to say about the damage that had occurred to my items and said that they would take no liability for any damage since my move was out of state and he could not be sure if the damage had occurred during the journey. He was not even willing to look at the pictures I had taken. These pictures clearly show that the damage could not have occurred during the journey since the dresser was not located by any items in the moving truck, therefore, it wasn’t ‘shifting’ and ‘bumping’ against other items as Brian had suggested. In addition, it was fully covered by a moving blanket/pad that had been placed on the item by the movers so the scratches and shaving of the upper edge do not make sense unless it happened as the item was being moved out of my apartment. I did see the movers have my dresser tipped on that end to get it out of the door frame but I had stepped out of the room to finish some last minute packing so unfortunately, I did not see them take the dresser to the moving truck. Overall, I felt that Brian immediately went on the defensive and had no respect for me or what I was saying. If you had asked me two years ago, I would have 100% recommended 5 Star Moving but unfortunately, from here on out, I will not.

The movers were great to work with! They were on time, worked hard the entire time, and handled all my furniture with care. Would highly recommend them and will definitely use them again in the future.

5 star moving earned all 5 stars. We had them load the truck and hold over night. We paid by the hour to load and unload and the guys had a great hustle. I would definitely recommend 5 star to anyone I know.