2604 Willamette Dr NE Ste A Lacey, WA 98516-1330 USA
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We used A&E for a recent move. Everything about this move was perfect. The loading team of Brian and Isaah did an outstanding job to get all of our items loaded, transported, and unloaded very quickly. They were very careful with all items and careful to protect furniture with plastic wrap and pads. They protected the entryway and the flooring with pads and runners. These guys worked very hard and very quickly. They never wasted any time. Great Job!
This company was the worst experience I have ever ever had. I was military so I moved many times myself for many years and never damaged anything not one item. This company destroyed antiques collectibles furnishings everything I packed the boxes myself after they came out and did a review and determine what I had. my 1st question was you will be responsible for any breakage even though I packed it?? oh yes do I need extra insurance as I couldn't afford it. O no arm went around my shoulders we will replace any item we break. To date I haven't received a dime from them they actually refused every item that was packed by me which was everything. They got their green Mayflower paint on several pieces of my furnishings. My stuff was packed so tightly boxes were crushed pictures were very evident od the damaged goods. I photos me open bgg boxes even. They had stacked all my boxes, ignoring fragile, do not stack Etc. Into my garage shop, 14 feet high into the rafters. They did not place items where they belonged or where I asked. The fire department called them to move the boxes as they blocked my ingress egress AND it was a fire hazard. When they ran out of time end of day the crew left items sitting outside and left. I contacted management they sent per fire departments request a couple out 3 days later and they made a path to the door. I had a complete upstairs, tons of room but the crew wouldn't pack stuff up the stairs. This home was larger then the one I moved out but they said they didn't have enough room to unload. They do NOT SAFELY AND CAREFULLY CARE FOR YOUR BELONGINGS. I HAVE SO MUCH CRUSHED ITEMS, BROKEN, DESTROYED. EVERYTHING, HEIRLOOMS DIDN'T MATTER, DESTROYED. I CAUGHT THE EMPLOYEES GOING THRU A BOX OF MY PHOTOS, WHEN QUESTIONED THEY SAID THEY DROPPED IT AND IT CAME OPEN. ONE EMPLOYEE PULLED A PHOTO OF ME OUT OF HIS POCKET AND ASKED HOW OLD I WAS. UNBELIEVABLE BUT TRUE. I CAUGHT ANOTHER EMPLOYER GOING THRU BOXES MARKED MEDS. I WROTE A COMPLAINT TO THE OWNER AND WAS CALLED A LIAR. HE WAN'T HERE AND DIDN'T SEE WHAT HAPPENED. IT TOOK ME 9 MONTHS TO EVEN ACCESS AND UNPACK ALL THE BOXES TO CHECK FOR DAMAGES. I HAD TO HIRE PEOPLE TO COME AND MOVE AND ARRANGE THE BOXES SO I COULD ACCESS THEM FIRST. MY DAMAGES WERE IGNORED AND DENIED. I REQUESTED A MEDITATION BUT WAS IGNORED. I FILLED COMPLAINTS WITH THE ATTORNEY GENERAL AND BBB. But because the company sent me an $1800 check it was considered I settled. No to date I never cashed the check and have wanted the mediation and the owner to come look at the photos AND DAMAGES AND HE HASN'T NOR HAS HE SPOKEN TO ME. THEY ALSO HAD TO REFUND ME SOME MONIES PER THE TRANSPORTATION DEPARTMENT AS THEY TRIED BILLING ME FOR EXTRA TIME. EITHER WAY THEY ARE THE WORST COMPANY AND THE SETTLEMENT CHECK DOESNT EVEN COVER THE COST OF MY COO COO CLOCK I BROUGHT BACK FROM GERMANY 40 YEARS AGO. IM DEVASTATED. MY STORY COULD GO ON FOR PAGES BUT BOTTOM LINE. THEY ARE DISHONEST AND DESTRUCTIVE. I HAVE NOTHING TO GAIN, MY ITEMS ARE DESTROYED. HONESTY AMD AWARENESS I WANT TO SHARE. THANK YOU. I NOTED OTHER COMPLAINTS BY SINGLE, SENIOR DISABLED WOMEN. SEEMS TO BE A PATTERN WITH THIS MOVING COMPANY. SINCERELY AMD HONESTLY . DEB evident that they destroyed my items but refused to pay for them
The website has all of the information that I needed.
The move went very well. There were a few problems but all of them were handled in a professional way and I would use them again.
A&E sent us reliable, efficient loaders/packers and kept to the schedule they promised. The estimator was personable and worked with the team to get us a good deal. Our lead on the pack/load and unload teams was phenomenal! She was also the driver who delivered our load. Thank you, A&E for a smooth move!!!