A to Z Auto Shipping

I have several complaints about this shipping company. The service was terrible, the customer representatives were either rude or unknowledgeable, and most disturbingly, the driver of the truck physically assaulted me in a remote parking lot. We were quoted a 7 – 10 day shipping window, our car was delivered on day 22. Throughout the time between, we were lied to on a near daily basis about the status of our shipment. We were constantly told that our calls would be returned, but they rarely followed through. Toward the end of the waiting time, we were told on a Friday morning that our car would be delivered on Saturday. Later that day we were told the car would be delivered on Monday. On Monday, we were then told the car would be delivered late Monday or early Tuesday. Later on Monday, we were told the car would be delivered between 2 – 4 on Tuesday. On Tuesday we were told it would be between 4 – 6. The driver finally arrived around 6:30. For our trouble, the acted like they were doing us a huge favor by discounting the shipment by a measly 100 dollars. When the car finally arrived, the driver was not skilled enough to get the truck to our house (even though a much larger United van was able to 2 weeks earlier without a problem), so we had to meet him in unpopulated parking lot. At this point, the situation took a much worse turn. The driver began by cussing us out because it was difficult for him to find a drop off point (not our problem he can’t drive a truck). Then, the 100 dollars discount we were promised was not on the form and several phone calls had to be made. Then, the driver demanded a cash payment. This was not what we agreed to (see previous reviews for this common complaint) when we made the reservation. We were told very specially that they could process a credit card payment as they did for our initial payment. After talking to several people, it became clear that they could process the credit card but were unwilling to do so. I suspect this is a scam meant to force people into a storage fee. I stayed behind with the car while my wife went to get cash. While waiting, the driver continued to harass and cuss at me over the grave inconvenience done to him in the process. At one point, he decided he was done waiting and was going to put our car in storage. This was unacceptable, I got into the car and told him forcefully to stop. This angered the driver. He pushed me while we were in the car, he then got out of the car and threatened to “beat the **** out of me”. He then shoved me again and attempted to close the door on me. Luckily for me, he was rather old and out of shape and posed no real physical threat. I would have filed a police report, but I didn’t want to spend any more time dealing with these people. At this point, you would think an apology or refund would be due, but no. Edited to respond to owner: Just to make sure everyone is clear on what transpired, no one attempted to leave without payment. This is a blatant lie. At no point was an apology issued for the delay or the physical assault. In fact, the owner has denied all wrongdoing under a separate review on a different website.

This was the best experience that I have ever had. They pick up my car at 8:30 PM on Thurs and told be it would be in Arizona on Monday, I received a call on that the car would be in Arizona on Sunday. I was arriving in Arizona on Sunday and they delivered the car to me. I was planning on renting a car until my arrived. What a surprise. This entire transaction was without hassle and reasonably price. I recommend to anyone that needs to transport a vehicle to all A-Z Auto Inc

I was a little nervous about transporting my car across the country for my big move. However, A to Z Auto proved that I had nothing to worry about. They were great and made everything easy and transparent. The driver kept in contact with me and my car was deleivered earlier than I expected. The team was professional and took great care of my car. I will use them again if I need a transport.

We recommend A-Z to our customers for all vehicle shipping needs! We also have used them to ship employees/friends vehicles state to state and couldn't be happier with the price and process! Thank you A-Z for years of excellent service!

Grateful for speedy easy booking, reliable service, complete integrity from everyone throughout the process, and my car was delivered as scheduled and in perfect condition as it was at pick up.