A.C. White Transfer & Storage Company Inc.

After receiving two other quotes, we decided to hire this moving company (we liked John Galloway). We're off to a rotten start: Day One: EIGHT minutes before the packers were to arrive, I received a call from Tara coldly informing me that the packers were not going to come today. Note, this was to be a two day pack and we arranged our lives around this today. Tara was completely unapologetic about this major change of plans and when I pushed her, she finally said "I apologize for the driver" (the customer views this as one company!). Will continue to chronicle my experience, but so far it looks like I should have paid more attention to some of the reviews below. Day Two: ?

The lead team John, is very professional and the team gets the job done efficiently. The salesman did a great job in estimating the weight. He was under two pounds to the exact weight therefore the estimate was accurate and no surprises. Tara in the office is the greatest. She has all the answers to any questions you could possibly think to ask. And she's great at returning calls and following up. You could not ask for a better Moving Team.

I selected A.C. White for my relocation from Atlanta to Denver, and that was my mistake. Loading was done on time 5/31, however delivery is going to be a different story. I was guaranteed the delivery range of 6/3-6/8 and was just informed they won't deliever until 6/12. I think the worst part about it is that I had to make numerous calls before they would even tell me this information. My recourse in all of this is a joke. Every day they are late I get a discount of 1.2% on an almost $9000 bill. That won't even cover the take out meals since my entire kitchen is somewhere near Orlando?!? on a big United truck. Get comfy kids, we will be sleeping on the floor for a few more days. Updated 7/21/17 My items were delivered 4 days later than the guaranteed date unfortunately that is not where this saga ends. I will include my full complaint to the Better Business Bureau below as reference as well as pictures of our boxes and broken items: ______________________________________________________________________ BBB Complaint Complete lack of communication regarding delayed delivery and a true disregard of any concerns about broken items and employee's handling of the move. I selected A.C. White/United for my relocation from Atlanta to Denver, and that was my mistake. Loading was done on time 5/31/17, however delivery was a completely different story. I was guaranteed the delivery range of 6/3/17-6/8/17 and was informed on 6/8/17 that they would not deliver until 6/12/17. At no point did my coordinator at A.C. White attempt to let me know about this delay and only was made aware after I called them for an update. At some point during the transport of our items every single box was crushed to the point of being unusable. Some boxes had been set in a pool of red fluid (smelled like transmission fluid) one of which bleed into our bedroom comforter and pillows. There were two missing boxes from our shipment one containing kitchen items (electric skillet, utensils and a knife set) and the other containing bathroom items (household medicines: Tylenol, benedryl etc. brushes/accessories and makeup). Our stand up fan was delivered missing the pole. A stand-up living room lamp was also broken during transportation. The employees who delivered our items were extremely unprofessional. For most of the day two of the un-loaders argued to the point of yelling at each other on how to best move the items into the house. This was all while my three children ages 6, 5, and 3 were present. The entire team was in such a hurry to leave our house that they failed to properly assemble the master bed, attach the mirror to our dresser or even take their sweaty t-shirt out of our master bathroom sink!?! We actually had to beg the truck driver to assemble our patio furniture after the labor left. I kid you not, one of the workers was in his car in the middle of the road telling the other worker that if he wasn't getting in he was going to leave him at the house. I notified A.C. White by voicemail regarding the damaged items on the actual date of delivery (6/12/17) but they never felt the need or urgency to call or even write back. On 6/24/17 my wife and I typed up a complete e-mail, including pictures of the damaged items and comparable replacements to A.C. White requesting compensation for the items and discount of the cost due to the incomplete service that was provided. It wasn't until (7/10/17) when I sent an e-mail to A.C. White informing them that I was opening this complaint with the BBB that they actually responded. I have now informed that I need to complete a separate damage claim for the property and that all damaged items need to be saved, let I remind you that delivery was a month ago and I was not made aware of this earlier. _______________________________________________________________________ Today is now 7/21/17 and I am still trying to get the damage items replaced. Their claims team is offering me $500 on a damage claim that equaled $846.89. I will continue to update as this nightmare continues. See photos below