Affiliated Van Lines Of Lawton OK, Inc.

I have not been satisfied with the packing crews with agent. They pack like they are paid by the box versus the weight in which us drivers are paid.

Mr Richard runs a very good company

Military Experience: JPPSO coordinated with Affiliated Van Lines to move my household goods to my incoming assignment. The movers were supposed to unbox the contents so that items can be inspected. The lead member of the group protested this and ordered his team to leave. One of the things that JPPSO briefs the military is for the movers to unbox everything. My wife Skyped me when I saw their behavoirs and the aggressive manner they took placing my items in my house. They failed to setup my furniture too like JPPSO briefed. To my fellow MILITARY members, when JPPSO selects a moving company for you, do not have them select Affiliated Van Lines of Lawton.

MILITARY/ANY FAMILIES- Please stay away. Request any other moving company. Just heed this advice. Customer service has been some of the most horribly rude interactions I've had with any company and we genuinely interact kindly with everyone we meet. We've been around the ringer, been cut off on the phone & placed on hold after being asked to detail our issues, been lied to by an aggravated woman saying "I've talked to your spouse multiple times about this" when we had not even called to check on our shipment yet. We feel unnecessarily disrespected and upset that this moving process we worked so hard to make positive has been trashed by this company. The movers were a fantastic team of capable men who were courteous. The packers were swift (and violent with our belongings) but acted like they were severely inconvenienced by their own jobs and seemed to have been fighting amongst each other silently, making us feel like strangers in our own home as they were packing up.

Up front: this is a long post, sorry. Don't ever use Affiliated Van Lines (sub to United) to move you (if you have an option). I am in the military, and this has been the worst pack and load experience in the 30+ years I've experienced it. I'm on my FIFTH day of pack and load, and only got done before 2200 one time. The company is so mismanaged the packers and loaders can't keep up. Here is my timeline for those curious: 26 June, 0700: at house, waiting 26 June, 1930: first Packers show up, work until 2200 when I tell them to go home. They had been working since 0700, and were noticeably tired. I never received a call to tell me where the crew was at any point during the day. 27 June, 0700: at house, waiting 27 June, 0830: Packers show up and pseudo finish my household goods packing at 1530. 28 June, 0700: at house, waiting 28 June, 0830: Packers show up for non temp storage before household goods have packed or loaded. This element was scheduled for 1 July. I call dispatch to notify them of the mix up and ask them to return Monday. My home is not prepared for non temp storage. 28 June, 1630: truck shows up to begin loading and finish packing big items, again without notification of where my crew was. Two of the six crates to ship my stuff to Germany are literally falling apart. Truck driver has to leave to get two new crates, returns two hours later. Call it a night, albeit incomplete, at 2315. 29 June, 0700: at house, waiting. This is Saturday, and the day AFTER my household goods shipment should have been complete. At 1430, finally lose my cool and call the dispatcher to find out where my crew was. 29 June, 1600: crew shows up to finish packing and loading. Day is finished at 2230. I had to personally repair crates that arrived, as the sides were completely off. 1 July, 0700: at house waiting for non temp storage packers to arrive. At 1030, loading crew shows up to load what they presumed was already packed. Loaders do not know how to pack, but spent the day doing it anyways because packers are unavailable. So here I sit in my home again at 2100 with an incomplete job and AT LEAST an hour of work remaining. I will say that the crew that has shown up has been polite and professional with me. They have been careful with my belongings and I appreciate that. Fort Sill inspectors have been notified, and I intend to take this further so it doesn't happen to anyone else, at least in the military. Please pray for my property. I am not confident in the capabilities of this company.