Alex Moving & Storage Co, Oxnard CA

If I could give negative stars I would. Not only did this company arrive late on move day but they damaged, broke and lost some of my belongings. On move day when they arrived they told me that the pickup they did before mine had two large motorcycles that they had to load, therefore they could not take my entire load on one truck. The second truck arrived the following day but they did not deliver a day after the first truck, the second truck arrived two weeks later! On that second truck was my dinning room chairs, my plates, pots pans etc. Very Very inconvenient. In order to shorten this review I will list some of the items that were damaged. They broke my large glass dinning room table top in half - they chipped the stone top of my dinning room breakfront (even though it was crated) - they cracked and chipped a stone mantle piece top (they were supposed to crate but did not) - broke decorative wood carvings on a tall asian table - broke a night stand - put four slits in the side of my Duxianna mattress and dirty marks! - lost a wrought iron decorative fireback - two boxes of inventory - a hand truck. There are many more items I could list and point out like the fact that when the first moving truck arrived they were unloading and some of my decorative pillows had been used as "stuffing" for small spaces between boxes and other items, I had a love seat, a chaise and a bergere & ottoman newly re-upholstered that were draped in a clear covering, I told the movers they needed to shrink wrap these furniture pieces, they did not! So much more I could list. I called the manager, the salesman and the move coordinator I was told that the owner would contact me to apologize and work something out. No call! This disaster cost me over $14,000 I did take insurance but no one wants to loose personal items or go through having to place a claim and I have a deductable. This particular location hires drivers who hire loaders and no one takes responsibility no one. Oh let me mention when that second truck arrived two weeks after the first truck, the two men who drove that truck cross country LA to South Carolina, were told that two helpers (loaders/unloaders) would arrive to help them...NO Not Happening - these two men unloaded the entire second truck by themselves and took the entire day into the evening. My day my evening. The move was extremely unprofessional, my personal belonging were treated with no care at all no respect. I have yet to hear from them at all. I am still unpacking and have not put in a claim because I was told to wait until all items were unpacked because you can only put in 1 claim. Thinking of using this company, this location, I would look elsewhere.

Jerry Durham was very professional - smart, personable, prompt to answer any call or email, reassuring. It was because of Jerry that we selected North American. Our cross-country driver, Mario, was wonderful, taking the necessary time for us to track every box as it came off the truck and ensure that all our high value items were received. Everything was packed well and handled carefully. Both pick-up and delivery dates were reliable. This is was the longest and biggest move we ever made but it went the most smoothly of any of them. I'm grateful for their fine service and recommend them to you.

Alex Moving was great! They were very accommodating, as I needed to change the move a number of times. Jerry who came to our home to give us a quote was very professional, returned all my calls in a timely matter and shared a number of ideas that saved us money. The Driver and his team worked very hard to protect our furniture, wrapped everything very carefully, took furniture apart to protect it and then back together at our new home. But this where they really earned my respect, as two days after our move into our new home, I get call from them and they had found the tire to my daughter bike and came back by our home to drop it off. Wow that's what I CALL GOING THE EXTRA MILE TO MAKE A CLIENT HAPPY!!! Thanks for a great move across the country… 1781 miles from door to door! The Kennedy's