7145 Hart Street Mentor, OH 44060 USA
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Alexander Movers moved me last week. Al was my contact person at their office in setting up my move. About 2 hours into the move there was an incident with one of the guys and when spoken to about it he became agitated and got an attitude with me, which lasted the entire 5 hour move. I was so upset about this I called the office and spoke to Al about what was happening. Al kept apologizing to me on the phone. We hung up and I just ignored the mover and couldn't wait until they were done and he would leave. I called Al back a few days after the move and told him I thought I would have received a follow-up call from him or someone regarding my bad experience. He told me he would have the owner, Joan Alexander, call me. Well she sure did call me....immediately she began yelling, and I mean yelling, at me about what I said occurred with the mover and pretty much told me I was lying. Every time I would try to speak she would yell over me and just keep going saying it didn't happen and I was just mad because I was moving out of my house into another. I realized I was getting nowhere with her and told her I was hanging up. She may not of even heard me since she was still yelling at me! She behaved like a rabid bull dog, bullying me, yelling, rude, and off-the-wall unprofessional.... she owns this company and boy does she need to learn how to deal with her customers, not to mention needs some classes in anger management. I noticed another review a man posted regarding his dealings with Joan, and it totally matched the Joan I was on the phone with and unfortunately the two of us had an up front and personal glimpse of who she is as a person and business owner. Shame on you Joan. Get a grip. You told me what wonderful reviews your business gets, well obviously those moves went smoothly. God help anyone whose move has a 'bump' in it and you have to deal with Joan. Good Luck!
Once again we had a great experience with Alexander moving! Their team is awesome! The guys worked hard the entire time and were careful and helpful throughout the entire move!
Very careful with our belongings. Would use them again.
We used them last weekend to relocate a top floor apartment to another in the same area. So we're talking lots of stairs.. They were really fast and finished in less time than anticipated. Not a single thing got broken or chipped. Both guys were very polite. It was my first time using a moving company but I won't stray from these guys on any future moves. I couldn't have asked for better help. A+ thank you guys!
Competent help, comparable pricing, easy to work with.