7145 Hart Street Mentor, OH 44060 USA
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My first time moving... dan and Dave did an amazing job. They were fast, efficient, funny and kind. I couldn’t have asked for a better move. I would highly recommend them to anyone in the greater Nashville area.
This is my 1st time hiring a mover. I was always a do it yourselfer. But getting old changed that. I spoke to Mr. Alexander who was kind and professional. Not pushy. The best rate out of all the movers I called. The movers showed up on time, and were the best. Clean cut, quick, kind and careful. To say that I am impressed is an understatement, as picky as I am. I cant stress enough to save your back, and let these guys save you time as well. You will be glad that you did. Thanks, Alexander moving, you all rock!!
I am very disappointed with Alexander Moving. If Joan is one of Alexander’s owners, then I am afraid for their future. If she is an employee, she should be fired. I just received a call from Joan about the non-binding moving estimate that I signed and returned. I made some initialed changes that were incorrect on the agreement. Joan stated firmly, “you can’t do that”. As a business owner, I deal with this practice routinely. Evidently it really upset Joan, who then proceeded to become rude, saying the agreement was from the Public Utilities Commission and then, when I asked her to please speak to me civilly, she then said she would refund my deposit, cancel my move dates and before I could discuss what could be done to correct the paperwork, hung up on me. I feel bullied. It is her attitude that disturbs me the most. And, this leaves me without a mover for my required dates. Based on this experience I would never recommend them to anyone. Just imagine if we went ahead, had Alexander move us and there were issues over the move, only for us to discover that this is how they deal with customer concerns. If glass was damaged during the move and I called to report it, would Joan get angry and hang up on me again? After this call I would consider it a possibility. I wasted considerable time and effort with Alexander. For Joan, I recommend a refresher course in customer relations.