All American Moving & Storage, Columbus OH

The movers were punctual everyday. They were fast but careful packing our items and moving them. They were very nice and respectful. Best moving experience I ever had!

All American was hired by Restoration Hardware to deliver new furniture to our home. We ran into a delivery problem and All American's management kept in touch and handled this quite professionally. Highly recommend this moving company for their excellent follow through.

UPDATED: All American Moving and Storage fixed damages incurred upon delivery. Upper management was courteous and professional and did assume responsibility for shortcomings. I have faith the company has learned from their mistake and will be more proactive in handling future customers’ concerns if they should arise. Thank you for addressing this review and rectifying the situation. November 13 we had a couch delivered. The process seemed to be relatively quick and painless and I signed the papers after inspecting the couch for damages. Shortly after they left, I went downstairs to make sure the front door was shut and locked in the common area. It was then I discovered not only was my door frame broken but a couple banisters in the common area hallway had been as well and they put a small hole in the wall. I immediately took pictures and called and left a voicemail with Gloria that day. I had spoken to Gloria before the couch was delivered a week ago concerning another issue. My boyfriend then took over the process and made several more phone calls that were never returned. He then gets a hold of John, the manager, nearly a week after placing phone call after phone call. He informs us Gloria doesn’t work there anymore. Gloria has a number that still rings through to her voicemail. He asked my boyfriend to send pictures of the damage through email which we quickly provided. Once again, several days later, he informs my boyfriend because we didn’t contact within 48 hours after delivery we have no recourse. He also went a step further and said he contacted the four delivery drivers and they said they didn’t break anything. It’s very disheartening to know that FOUR individual people lied if they were contacted. This makes me question the trustworthiness of this company and quite frankly, the person in charge. If anything, I hope this is a cautionary tale. All American Moving and Storage will do everything in their power to manipulate a situation to suit their needs rather than take responsibility for damages. I will update review based on any further response.