All My Sons Charlotte

I recently employed a move by All my Sons Moving for a local move and was very pleased with the entire process, from my original phone call through the entire move. Customer service throughout the move was excellent. My move included multiple stops and that was no problem! The movers ( Jonathan and “Poncho” ) showed up exactly as promised and on time. They were just the best - professional, polite, careful with our belongings, worked quickly, and communicated with us the entire time. It was obvious to me that these two gentlemen enjoyed their work and were very easy to work with. The truck was clean to keep my items clean and they had the right supplies and equipment to protect and safely move our items. I also received two calls from the main office during the move just checking to see if everything was going well and if I was pleased. Great customer service! The cost of my move was very reasonable! No minimum required time, a flat hourly rate and no hidden costs. Everything was explained to me upfront and I was very well informed of the options and procedures. Thank you for such a good experience with this move. I would highly recommend All My Sons Moving if you want a smooth, safe moving day!

My best friend and I just moved in together and we used this moving company to help take the stress away. THEY WERE AMAZING. Very punctual, professional, kind, understanding and very helpful. They handled everything with care and took everything we needed out of our hands. Our movers were John, Manny and Poncho. I highly recommend this company and especially these movers. This was the least stressful move we have ever had and everything went so smoothly. Amazing job.

I've waited awhile to post this review so that I could be more objective. I want to give you the pros and cons, so you can make an informed decision. PROS: staff members in the office and at my house were generally friendly, helpful and responsive. Most of the actual movers were hardworking. Someone came to my house to do a free estimate of charges and also returned the week before our move to re-assess how many boxes I had packed on my own, theoretically to adjust my price. CONS: (1) They sent someone to pack my belongings who apparently had NO IDEA what he was doing and was, quite possibly high or hung over, which I did not realize until it was much too late. I had to direct him to wrap bathroom trays so that things did not spill out of them into boxes because he was simply dropping trays of jewelry, toothbrushing supplies, hair accessories etc... down into a box. (2) The people who packed my belongings on the first day did not finish the job. When a different crew (except for the supervisor) came to actually move us the next day, many things were packed haphazardly in a rush to get the truck loaded. What we paid for packing was ridiculous for the quality we received. (3) The estimator assured me that I had packed enough boxes to drop our total by at least $1000. When it came time to pay, I had to argue on the phone with someone in the office to receive that adjustment because the estimator never responded to my requests for his reassessment in writing. (4) We unpacked boxes that were smashed, thrown together with random items, crushed during loading of the truck. (5) Several pieces of furniture had major gouges. (6)A desk had been "wrapped" with plastic wrap to hold items on its shelves instead of them being packed in a box. When they set the box down and unwrapped it, the books and notepads went everywhere. (7) My husband's shoes had been dropped in a box with toothpaste and other loose items. (8) Our TVs, which had been carefully packed by AV guys were turned around and around during the moving process with no regard for the "this end up" directions written on them. After such a positive initial impression, I was deeply disappointed with the actual results of our move. Moving is hard. The guys who loaded and unloaded our belongings were friendly and they worked hard. I just wish they had worked a little more carefully with our belongings. I also recommend that you pay close attention to the folks who pack your belongings. The 4 packers separated into different rooms, and I was there alone. It was next to impossible to keep up with what was going on everywhere, but I believe that should also fall under the responsibility of the team supervisor. I can't say that I would use All My Sons again. And I only started taking photos after I realized the extent of problems. There were many other boxes packed poorly and other furniture with damage. Of course none that would be covered adequately under the insurance...