All My Sons Moving & Storage, Vancouver WA

This was honestly the worst experience ever! I absolutely DO NOT recommend this company at all! They were not on time, only 2 of them wore masks and gloves while the other didn't and both my children are medically fragile. I hired them for 2 hours, told them to take the big stuff and they ended up charging me $1006 for 5.5 hours even though they didn't even empty the entire apartment which was only 964 square feet. I stood in my kitchen and cried because it was so horrible. They didn't make any attempt to make it right with me and I ended up having to move everything again because they couldn't manage to put anything where I asked.

Put in online request for a quote, was called 10 times in less than 24 hours.

Do I even have to give a star ? First, they didn’t know where we were.. was called to give directions to driver when they should have access to google or at least the office gave them the directions before heading out.. just kinda went downhill from there. There was a noticeable distaste that we were on the third floor by the youngest of the movers..Needed to know what was the destination like. These questions I answered when setting up the service on the phone. They should’ve been prepared for their job. They were extremely loud the whole time they were at the apartment. Playing loud music. Wasn’t even good music.. I will say that the wrapping of my furniture was nice.. and the other two gentlemen were much more professional and were considerate of our new carpet in the destination place.. but somewhere during the move they broke my cat tree and didn’t tell me. I only just now saw it today. Over two weeks later. They also broke a plate that was well wrapped in a box marked fragile. They were stacking boxes with heavy boxes on top of lighter boxes. Stacking them 3-5 boxes high so they began to tilt. It was least to say not a great experience. Was happy when they left. Oh yeah. They also over charged me for the time they were actually there. Had to refund me..not exactly what I thought I was getting when speaking to a rep on the phone when shopping around for movers. I found out that I was speaking to a manager in a different region of the US with completely different workers. Overall: Wouldn’t use again or recommend.

I guess I will not use this company again, I was told that 3 movers would come over, there was only 2 that showed up. I was moving maybe 3 miles from my house, they took 7.5 hours to move my furniture to a storage unit. I dont think it should have cost me over $1,200 to move just furniture from my house to the storage unit. I have used this company 2 times before for further moves, and more stuff, for less. Also the kid that they sent to my house played Loud Heave Metal Music with filthy language the whole time they were there. The one guy was good, the kid, not so much. The kid broke something and never told us about it, I saw him break it. The kid was dropping my stuff off the attic in the truck, I watched that. Not a good impression of the business, this time. Tom Wyatt

Based on the quote we received in mid-July, we were told All My Sons could disassemble and reassemble furniture and with three movers at a rate of $188/hr we could expect it to take 3 hours for a total around $570. We didn't know what time to reserve our buildings' freight elevators until we called them less than a week before the move. We were told their guys had a job in Wilsonville and we should reserve the late afternoon 3pm-5pm time slot for the freight elevators and we needed to secure parking permits for each location. To ensure enough space for a moving truck and the ramp to load and unload it, we reserved three parking spaces in front of my apartment in the Alphabet District, the loading dock my partner's apartment in "Slabtown," and spaces outside our new place in The Pearl - all until 6pm. Just before 3pm on moving day (Aug 23), we got a call saying the All My Sons guys would be here between 3:30 and 4:00. They finally arrived at 4:45 with just 15 minutes left to use the freight elevator at my place before it would be returned to normal service. Only two movers came out of the truck that, despite being too short for a 2br apartment, proved to be too wide causing traffic to backup as the streetcar couldn't pass. They had to park the truck across the street, in a hospital loading zone, not in the spots we reserved. We quickly realized they had no tools to disassemble furniture, they were worried they wouldn't have enough blankets or boxes and couldn't properly pack the TVs and furniture, and they didn't have mattress bags. By the time we got to my partner's apartment we no longer had access to the freight elevator and loading dock and were forced to park blocking half of 13th Ave while we moved furniture through the courtyard. We didn't reach our final destination until almost 8pm - two hours after our parking reservation expired. At this point my partner and I realized that if we didn't help All My Sons' 2-man crew unload the truck, we wouldn't finish until 11pm. The only reason that job finished at 9:30pm is because my partner and I unloaded any smaller items that didn't require a hand truck and brought them up to the apartment ourselves. -- And because the truck was too small to begin with, we had to make several additional trips in our vehicles to finally empty our old apartments the next evening. The two workers All My Sons sent were excellent and did all they could with what they were given, but when they expect to arrive at a "small job" that actually includes 3 destinations and a 2br apartment worth of furniture, they have been set up for failure. We explained all of this to them via email multiple times and haven't heard anything about a refund or any kind of make-good for the parking spaces and being charged for 3 guys when there were only 2.