All My Sons-Salt Lake City

Benny and Cody literally worked so hard. They weren’t aware they’d be moving a piano up a huge flight of stairs and they hefted it up with no complaints. They took good care of our stuff and never expected us to help. They worked quickly and within the time frame they predicted. My only complaint is that the price ended up being a lot more than I’d anticipated and $600 for a very small move felt like a lot. I didn’t know I’d be paying for fuel, driving time, and packing materials. Be aware there are a lot of hidden fees. However I was very pleased with the service! :)

This has been the most unethical company I have ever dealt with. I asked what my cost would be, over the phone I was told it was $129 an hour which would not start until they arrived. I asked about ball park how long she thought this move would be to estimate what I would expect to pay. She said its an easy move easily should be under 2 hrs. So naturally I calculate in my head I would pay about $260 since I was told nothing of any other fees.. Well that was far from the truth and ended up being more than double that cost. This was an easy move all it included was a bed, a night stand, a couch, lamp, light weight clothes rack a 3 shelf book shelf and a 6 cube shelf. It took them a total of 1hr and 15 minutes. My daughter was at her apt and I was at our home where the items were coming to. Once they got to me which I am the one who scheduled it. They show me the total and had me sign for it. Granted they now had our stuff and wont unload until you sign. I had already put a $100 deposit down and was now being told I owe another $420 on top of the $100 deposit, totaling $520 for this move. There were tons of hidden fees I was never informed of when I asked what this would cost. There also was material fees that were added and not even used, so they were charging us for items we didn't even get. To say the least I was furious. I instantly called and talked to Eric Brown and let him know the situation and that fees were not disclosed to me when I asked what my cost was and I never ever would have agreed for these few simple items to be moved by them if I knew it was going to cost me $520 for a move that is 10 minutes apart. This was extremely unethical of them to take advantage of customers like this and I truly hope no one else uses this company to be taken advantage of like we were. He did agree to a $179 credit, after 5 business days I still had not seen the credit hit my account. I called Eric back and he let me know it could take up to 7-10 business days and he know was saying the credit was only $170, so frustrated again but I do not have it in me to argue, I ask if he will send me an email confirmation that the credit has been submitted and he did send an email that he had just typed out the charges and what I had paid along with the $170 credit and sent it to me. So I figured I would give it ample time for the 7-10 days to see the credit, well it is now been almost 4 weeks and why am I surprised no credit still.. I tried calling last weekend and could get no answer to any number I called. This company is very unethical, hides fees, charges for items not used and do not hold true to their word. If I could give negative stars I most absolutely would, they do not even deserve the one star rating!

I used “All My Sons Moving & Storage, in Salt Lake City, on February 17, 2020. It was a difficult move. First, the guys had to load the truck with things for my storage room downtown, then load all the other items for my new apartment on the THIRD floor. All the movers (Ben, Simone, Sia, Mohamed) were excellent. Fine, young men with great attitudes. They never lost their sense of humor, worked well together and were, always, ready to accommodate. They worked from 1045 till 1930 (9 hours) packing, loading and moving things to my apartment. It was too late to go to storage. I was so thankful that management held my things in the truck overnight for me. They met me at my storage room the next morning and finished the job. Dakota joined them on this day. Once again, I was enormously impressed with these guys...Ben, Simone, Sia, Mohamed and Dakota. They are “the best of the best” and I highly recommend using this moving company.