All Points Pioneer Relocation Services

My Husband and I used this company to move and on pickup they were pretty good. But for delivery, it wasn’t up to par. They didn’t honor their delivery time. They flat out lied about their arrival time to us. I can understand that there can be some delays but this was never communicated to us. The main mover called us at 10:25AM and told us they were 15 minutes away but they showed up at 11:51AM. They were supposed to arrive between 8AM-10AM. It also doesn’t take 8+ hours to get to our destination. Upon arrival, we asked why they were late and the response was “Well we left at 3AM”, I’m sorry but that isn’t an answer. This really threw off our day, we had other things to do associated with moving in the midst of a pandemic, like go to the grocery store but we were held up by the movers.To be dishonest and no accountability is just poor customer service. Initially, I asked could my bed be put together that I’d just purchased and the movers stated no which was understood, but what I can not accept is having the movers prepare to leave and they wouldn’t put my bed frame together that they transported. I had to ask can this be done. They were in a huge rush and they left my mattresses and box springs against my wall. I ended up having to do the work that I paid them to do. I’m convinced that these are just day laborers off of the street to move people.Also, the movers were in such a rush to drop off our stuff, they had to mail items they forgot to bring to our home. On March 16th, we contacted the company regarding our concerns and was told that that the Operations Manager would contact us, we are still waiting on that call. If you are reading this, this could have been rectified with a simple call but that is fine.I would have thought someone could have called me in a month at least. I understand the Operations Manager is probably still busy.

Chris and his team did a great job. They took very good care of our contents and took extra time to take care of our needs.

Michelle Chancey will take the absolute best care of you. Friendly personal service that you can trust.

The move was a smooth process. Thank you for the great service. Eli is an excellent hand!

Thank you for making my first interstate move so easy! Your staff were so professional and courteous to both myself and my daughter in Alabama. I would certainly recommend your services!