Always Moving, Rochester NY

Always Moving moved my baby grand piano. They were on time - polite and efficient. They moved my piano with no damage! I'd highly recommend them if you are looking for a piano mover!

I called Always Moving a month before my move and made an appointment, and was told that I was the first stop of the day and to expect 3 guys and a truck at 9am. Because I had read reviews of the company just not showing up when scheduled, I called a week before my move to confirm that I'm on their schedule. I was told that they have me in the book and that I'm their first job of the day. The day of my move, I get a call at 7:30am that they were having issues with their truck and that it would be closer to 11am or noon until they're able to come. Inconvenient, but not a huge deal. At 10:45, I call to see what their expected arrival time is and am told that it will be closer to 12 or 12:30 because their first job is taking longer than anticipated. This confused me as I was told I was the first stop of the day. At 12:45 I call again and am told that it will be at least another hour until they can get a crew to my house (which I was supposed to be out of by that point). They finally showed up at 3pm, 6 hours after I was promised. They fortunately loaded the truck pretty quickly once they arrived. When we got to my new apartment, I heard many complaints from each member of the crew about it being a 3rd floor apartment, even though I was completely clear when I made the appointment that I would be moving into the 3rd floor. Fortunately they were accommodating to bringing up some larger pieces of furniture around tight corners in the staircase. While they did give me a discount for being so late and worked quickly, their lateness and lack of professionalism aren't enough reason for me to want to hire them again. They have a cheaper rate than other companies I got quotes from, but I guess you get what you pay for.

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