Armstrong Relocation, Atlanta GA

I was moving cross-country and I got quotes from 3-4 different moving companies and United/Armstrong was the most thorough and with the competitive pricing. Everything about this move was five stars... from the initial dealings with Derek to the driver Andy - he was absolutely amazing - to Karen, the move coordinator. The move went smooth from start to finish and I could not be happier because moving can be extremely stressful and I am so grateful that I had a team of people who took good care of me and all of my stuff. Great company and staff!!!

This is the second time i have used Armstrong Relocation. Everything was 5 star!!! from the salesman - Derek - who was awesome on response, pricing. To Terri in the office who coordinated everything before the move including checking in during load up and delivery. To Alex the drwiver who was efficient, professional and great to deal with. I have moved 13 times throughout my career and this was the best!! even the load up and delivery crews were awesome.

This company is by far the WORST experience I have ever had with a mover. Being as I am ex military, I have moved a lot in the past, Armstrong couldn’t have been worse. The day of the move wasn’t terrible, aside from the guys that came not actually wrapping the couches correctly, which are damaged now. They also wrapped some paintings we had which didn’t show up in the same wrapping or box they where place in, also ruined. When our shipment arrived, the driver who called to confirm delivery, didn’t even show up with the shipment. He instead, sent his brother, who doesn’t even work for Armstrong or United. So the person who signed for receipt of the goods, didn’t even show up to deliver them. I’m not sure how you maintain the integrity of what your shipping at that point. We didn’t give them a hard time about this however, then they started unloading our belongings. As they started unloading the truck, we noticed many items where completely destroyed. See the pictures of how they left one of the rooms below. We then called the driver who was supposed to deliver the goods, and he said “oh, I know you guys where going to be mad, I told terry in the office that on Friday”. This is probably why Wallace didn’t show up. Furthermore, they broke additional items down at the warehouse, and then they asked me if I had tools when they got there because they left theirs at the warehouse in Orlando... Everything we owned was on the back of the truck, how am I going to supply you with tools? Later on I told the guys I would go get a drill from Home Depot so they could put the things back together, however; they then informed me they had left the screws for everything in the tool bag in Orlando. They couldn’t have put the stuff together if they wanted too. The following Monday, our claim was assigned to Lakeshea. She assured us everything would be taken care of, and my girlfriend should go through her, and everything would be fine. She then offered to pay for the desk they couldn’t fix, if we took the time out of our day to go look for the desk and get the exact price, which we had to do because we both work from a lot of the time. The desk was taken care of after about a week and a half, which was good, and we felt like some progress had been made... We where wrong. We asked Armstrong to refund some of the money from the move, since they didn’t do the job properly, they offered us 500.00. The move cost 4000.00 plus. We both work in transportation and offered to settle for the amount it would cost to get a semi truck to go from Atlanta to South Florida. They didn’t don’t want to hear it. I managed to get Stan Baker, the owners direct line, I have left 2 voicemails, and he hasn’t returned my calls. I guess it just isn’t that important. We moved to a new place for my girlfriends company, where neither of us know anybody or have any family, just to have this happen and have Armstrong downplay the significance of what happened to all of our belongings. THEY ALSO HAD TWO DIFFERENT ESTIMATORS COME OUT AND TAKE PICTURES, I GUESS THE FIRST COMPANY DIDN’T TELL THEM WHAT THEY WANTED TO HEAR. In total we filed a claim for 7700.00 in damages, United/Armstrong offered us 1200.00, plus the 500.00 for the move. We went with them over many other companies that where cheaper. If I had it to do over again, I would have picked the cheapest mover and took my chances. I would strongly advise against this company, even the guy who didn’t work for them but showed up with our stuff said, “you should have used Atlas!” If you have anymore questions feel free to contact me, I would love to ensure this doesn’t happen to you. This company made our move miserable.