Armstrong Relocation, Madison MS

On time and hastle free move. These guys did what they said they would do, answered all questions timely and followed up with me throughout the entire process. The extra money was worth the piece of mind to move through a reputable company like United Vanlines.

Great experience on a cross-country move!

I would give 0 stars if it were an option. The walk through with Philip went fine. He recommended 4 guys since our house was almost 3,000 square feet. I paid up front $1,543.00 for 4 guys ($200 an hour) for 7 hours plus $108.00 for mattress boxes and $35.00 fuel charge for a local move that was less than 10 miles. The guys showed up with 2 tiny box trucks. I immediately asked if everything would fit. I was told that our crew and 18 wheeler with our boxes, blankets, and dollies were dispatched to a different location. These guys started wrapping furniture and ran out of blankets, had no mattress boxes, and did not have the dolly they needed to load a gun safe. I told them to make sure to leave room for the refrigerator, washer, dryer, and gun safe because I knew half our stuff would not fit. They quickly filled up the 2 trucks except for just enough room to fit the frig, washer, dryer, and safe, but did not have any more blankets to wrap them or the right dolly to load them. They wanted to take what was loaded to the other house and unload and drive back and forth moving the rest of the stuff. I told them no, I am not paying $200.00 an hour for them to drive back and forth because they did not bring what they needed. They took a break every hour, sat there waiting for someone to bring them blankets and a jack dolly, and stopped at a gas station on the way to the other house. I was done with them after that. They were there a total of 4 hours and did nothing for more than 1 of the hours. I was refunded for 3 hours because they have a 4 hour minimum. I am supposed to be getting a refund for the mattress boxes. I paid $835.00 for 3 hours of work and for half of our stuff to be moved 9 miles.