Best Moving Van Lines, Santa Clara CA

DO NOT USE BEST MOVING VAN LINES. I wish google would allow negative stars. I could go on and on about all of the pain we’ve gone through with this company but will try and sum it up. On one end, they said they’d call before they came to pack up our stuff. They did not and showed up announced and told us we’d lose our money if we didn’t get packed up that day. They ended up “taking inventory” and overcharging us for everything. On the receiving end, they came without majority of our stuff. The claims process (which took me around 10 hours to do for what they ask for) has just came back after 5 months and they are giving us nothing. There is a B.S. excuse for why they aren’t giving us our money back for all of our missing stuff, including “items weren’t on the inventory” that THEY do and we have no control over. They stole our PlayStation and said it wasn’t on the inventory even though it was in a clearly marked PS4 box. That is just a minor example of the many things they’ve stolen from us. I could go on and on here about all of the things this thieving company did but I hope this is enough to stop EVERYONE from even thinking of using this company. It should be shut down as they are clearly not a real and trusted moving company.

Nightmare experience. They will act really Nice until pickup and then gone in the air. It was like finding a needle in the ocean when it comes to tracking your shipment. They won’t lift your call and they won’t respond to emails. They lost my big TV stand, Multiple Medium size boxes, Damaged multiple items. Be ready to fight even harder for your compensation. When going with companies like these make sure you take 100% insurance for your goods, take everything in writing, check if they have dedicated trucks and drivers and still be ready to face the chin music...

A great deal of money and sentiments lost when they couldn’t find my oriental rugs and antique furniture. They used their own claim specialist to offer me $79. Don’t use them!!!! I’m so devastated. They didn’t deliver several things that have been in my family for years and just told me to make a claim. I can’t even use what was delivered because they lost the legs for all my furniture and bed. If anyone has any advice for me please let me know. I’m at a total loss for the lack of accountability of this company.

I was connected with this company through a moving broker called American Moving Partners. The broker does not tell you who will be moving your stuff until after the move is booked with a deposit. Had I have been able to research the company prior to the move being booked I would have said NO. Do yourself a favor and DO NOT use this company for ANY REASON. I don’t know a good word to describe them as multiple come to mind and NONE of them are good. The manager, Joe should NOT be allowed to work with people at all. Really no one that works for that company should. He told me, “I’m not here to provide customer service. I’m here to do a job and collect payment.” He was the most unfriendly and apathetic human being I’ve ever had to deal with. On top of that the company kept coming up with ways to add more fees on to my move. There was $201 Long carry fee added. A $164 fee added for fuel and a $141 charge added for materials which should have all be included in the original price quote. They kept my belongings for an extra 3 weeks past the original time I told them I needed it kept and then charged me $383 for storage. No one even bothered to tell me it would be that much so that I would have the option to make other arrangements. And then they charged me a $35 late fee because they didn’t get the money at the beginning of the month. No, I’m not done yet. Then they tell me the day before they want to deliver that my final payment can only be made with a money order from the USPS (so that it can’t be cancelled). The guy shows up and basically throws my stuff off the truck. Doesn’t bother to help pack it in my storage room or stay to help me verify that all my items were present. I don’t know if I have all my stuff or not. Some of my boxes had CLEARLY been opened. Didn’t have time to see if anything was actually missing. Many of my containers were damaged beyond repair. And I was missing a night stand and a mirror from my furniture. Do yourself a favor and move your stuff yourself or just throw it away. It would save you so much money, heartache, and time.

Worst ever. They “lost” an over 6 foot painting of mine. How do you lose something that big? Boxes were broken, gone through and many items were missing. I even believe some boxes were never even listed. I requested specialty boxes for my china etc. and they packed all of it in a t.v. Box I had purchased. And they wouldn’t accept a cashiers check upon delivery. They wanted only cash. So, for all my missing items, broken items, and improper packing of my china and charging me for specialty boxes I never received they offered my $45.00. Major ripoff.