Bisson Moving & Storage, Turner ME

I swore I’d never write a review of any sort, but after the unbelievable service I received from Preston Hughes and Bisson Moving and Storage, I was compelled to do so. I had a relatively small move of several items that were heavy and bulky. I wasn’t even sure a professional mover would even be interested. I called Preston at Bisson’s Brunswick office. He immediately put me at ease, listened while I described what I needed moved, and confidently assured me Bisson’s could help. Preston was most patient as I try to nail down a delivery date and time. I didn’t feel any pressure from him at all. Once we finalized that, Preston told me what to expect in terms of the rest of the process. Michelle from their office immediately emailed me all the documents I needed to review and sign. Being able to sign electronically was a huge timesaver for me. What sets the entire Bisson team apart is their superior communication. Preston could not have been more accessible and accommodating. Their dispatcher called me the day before the move to confirm the time. The moving crew called me the first time to let me know they were at the pick up location. They then called me when they were at the drop location. By the time I had arrived there everything had been moved in, neatly placed. Shaq and Jamie, the moving crew, took pains to leave things neat and clean. Preston called me later in the day to make sure that everything had gone satisfactorily from my standpoint. I assured him that it had. In fact I told him they had exceeded my expectations at every step of the process. If you’re moving, do not hesitate to call Preston Hughes at Bisson moving and storage in Brunswick. If he takes half as good care of you as he did of me, you’ll still be immensely satisfied with the exceptional service! Peter

I have had several lousy move experiences over the years so I had low expectations. Not only did this completely surprise me in how good an experience it was; but, it surprised me in two remarkable ways. First, the crew worked hard... literally non-stop from the moment they arrived until the moment they left for the two days they were onsite. Second, I was amazed at how incredibly polite and kind they were to each other. I would use them again in a heart beat. The price was fine and on target as well.

My ideal move is one where the movers come and go and I hardly know how all that furniture showed up in the new place all intact - like magic - that's how it was! Accommodating, no glitches, price as clearly stated, no bumps or bruises on the walls or furniture. Thank you very much. Donna

Can't say enough about the quality and speed of the move Bisson did for us this month. It was a treat to work with Preston Hughes, the man who came to give us the estimate. I was surprised at how many of those blankets they used to wrap and protect our furniture, and impressed with the care they exercised in carrying our goods and loading the truck. The job came in under budget and the fun factor was right up there with the professional and hard working crew. Kudos Bisson.

Waited all morning for a delivery. Never arrived. They said there was an "accident" this morning so things were delayed. Did not extend the "normal" curtesy of a phone call so I could get on with my day instead of wasting it. Terrible people. Don't trust Michelle or Drew to treat you properly. To follow up my comments. The mover NEVER called to apologize. The mover never made an attempt to deliver what they were supposed to. It required finding another moving service to get my furniture delivered. This is just a bad company. Stay away at all costs is my suggestion.