Brooks Transfer & Storage Co., Inc.

This was a move with the military and we worked with Chris and Artie. They were both very kind, courteous and professional. These gentlemen worked very hard to get the job done in a timely manner while also taking care of our belongings. We had a great experience with them!

Jonny and Corey from Brooks Transfer and Storage Co helped us move today and were great! Very professional and would highly recommend!

Many issues with them, starting with delaying the moving date one week out. I understand things come up, but that was just the tip of the iceberg. They then show up a day late and we heard 3 different excuses as to why. They were supposed to pack one day, load the next day, and deliver the following day. Well when they showed up a day late they decided to cram all the loading and packing into one day, which led to several issues including no final walk through being done. This caused several things to be left behind. When we saw the items left behind we notified the Relocation Manager that night who assured us those items would be reimbursed and it wouldn't be an issue. We couldn't fit the things into our already packed vehicle, but it was about $200 - $250 dollars of stuff. They then found a loop hole and said because the items weren't on the truck manifest they won't reimburse us for them...well of course they're not on the truck manifest, they didn't get put on the truck and there was no final walk-through to ensure everything was taken! They also had my wife drive one of the movers to pickup another truck while the rest of the crew was left in our home unattended. About an hour round trip drive for that. We never asked for reimbursement for gas, we just asked repeatedly they honor their statement that the items left behind would be taken care of. They repeatedly denied responsibility and "closed the claim". I don't normally leave reviews, this is the first one ever, but the process left such a bad taste in my mouth I had to get it out.

I just had a delivery from Brooks Transfer & Storage. The two guys were Chris and Shane and they couldn't have made the process more seamless. It was for a military transfer and they made sure I had all of my T's crossed and I's dotted without hesitation. I had gotten home in the middle of the delivery (my wife was here) and both of them made sure they greeted me the instant they saw me. They were also very good with my daughter who would not leave them alone! Definitely would recommend Chris and Shane for anyone needing these services.

My entire experience was great. Dana did an amazing job of explaining the process from start to finish. She was very down to earth, and made sure everything went as smoothly as possible which was nice. Same with anytime I needed to contact the front office with questions or to request boxes, Erika and Katie were amazing as well. The movers who loaded my belongings Ricky and Kyle did a wonderful job as well. They were very detailed in making sure my stuff was protected, and moved carefully. They did all of it in a timely fashion too. I can't speak for the movers who unloaded into my new home since I was not there, but I was told they were very professional, careful, fast, and great to talk to. My belongings arrived earlier than expected thankfully, and nothing was damaged. Overall this company and the superstar team that worked with me was perfect. Everyone had a great caring attitude and was a joy to talk to which helped since moving is a very stressful event in itself. My experience with this company made my move 100x easier, and less stressful.