Brooks Transfer & Storage Co., Inc.

A recent moving experience was made a pleasure due to the team members we worked with from Brooks Transfer & Storage Co. We had made arrangements with another moving company that fell through several days before the move out day and Erika at Brooks worked with us in order meet our deadline. Michael Denney came for the estimate and to explain their process and answered all questions we had. Storage at their facility in VB for several months was involved. He was thorough, professional, timely, pleasant and accurate. Adam H. and Kyle C. were the crew that handled the packing, loading and moving to the Brooks Storage facility. They arrived on time and handled challenges (street closed due to construction requiring finesse backing up the truck in to position) and a non-functioning elevator. Both issues taken in stride and resolved. The elevator was back in working condition while packing was being done. Adam and Kyle were polite, professional, hard working, careful and thorough. I highly recommend Brooks Transfer & Storage Co and would use their services again.

Outstanding service! I was impressed with how they took care of our stuff. Everything was well packed and loaded in the container. I definitely recommend this company.

The service provided by the Brooks team was very poor and subpar. Poor planning by Brooks management caused them to promise what they could not deliver. A one day delivery was promised even after we questioned this promise. Their lack of planning caused us to either unpack 100+ boxes ourselves over a weekend or live with limited access to our beds, kitchen, living room and public condo areas. The management team set up their moving team to fail by only sending three movers and then one of things movers leaving for a personal emergency at noon...even with three movers, it was not possible to finish in a day. While the moving team was set up to fail, their attitudes at the end of the day was unacceptable. After telling one moved to stop throwing trash and empty boxes off a stairwell balcony over a public walkway, the movers chose to tell at my wife; sarcasm when asking to sign paperwork; not completing cleanup until I "asked" them to finish getting the trash out ( "Are you asking me or telling me to remove the boxes?" ); refusing to unload boxes in the floor when directed (and in compliance with the contract); and then leaving their trash both in the house (drink cup) and in the community drive (nails & wood chunks from the lift vans). In the unscheduled second day of work, we asked them to remove the remaining boxes and packing trash as we unpacked the 100+ boxes in our own over the weekend. They did an admirable job moving the trash. The general manager did come out and apologize for the troubles the previous Friday. While this was nice, it did not make up for the frustration and aggravation of their employees or our time doing their work for them. A poor performance...I can't recommend using this company.