Chico And The Men

I went through a broker with out realizing it and Moses was so great to work with when the broker misquoted me. His team was so careful, efficient and fast in California and his delivery driver in South Carolina, Avi was extremely professional as well. If I move long distance again I will definitely call Chico and The Men.

Never again. If you as a customer want your precious items destroyed and a good part of them bluntly stolen, this is a very good company for that. Quality of service is zero or, better, negative. I deeply regret of booking them. Initially, I thought that their quote was competitive but then it turned out that they are as expensive as very bad. Never again.

Professional and friendly. Carefully wrapped my furniture and boxes with proper inventory listing. Put extra efforts to accommodate our short time frame for packing and loading. Nice people great work.

Let me start this with: I have nothing to gain from this review and all of this information is fact not my opinion of the sequence of events or interactions. I felt this review needed to be written after learning that another one of my friends who contracted with these guys had a very similar experience to mine. Im a resident physician and needed movers to move my stuff for fellowship from New Orleans, LA to Winston Salem, NC. Originally my wife and I contracted with North Star Van lines, which turned into Chico and the Men, and a $1000 extra after our original quote. I should've known this was going to be a disaster from the very beginning when I was told that part of the move would need to be paid in cash. What business with any sort of reputation does anything like that but someone who is planning to do something wrong. Anyway, Chicos team promptly told me they had 21 days to deliver my stuff based on their contract. This turned into a disaster and after many strongly worded emails and phone calls it was agreed that it would be delivered as scheduled. This didn't happen. On top of that, All of my stuff, including my 55" tv showed up at my new house 24 hours later than the agreed on date, 10 days after all my stuff had been picked up, broken and with ants with their kingdom and eggs in some of my clothing boxes. At the time of arrival I wasn't mad. I just assumed we would go through the process to get the tv replaced and clean the clothes with the ants...life goes on right and it was just a tv, a $1200 tv when I bought it but still just a tv. Fast forward to the phone call to discuss the issue. Yes, I had neglected to pay the extra non refundable $950 for total replacement insurance after the original $1500 quote had experienced a $1000 price hike and turned into final price of $2600. Which as a resident is my entire take home salary for a month. I believed based on the way the insurance was explained to me we were covered for more than $10,000 worth of damage. Needless to say, I was wrong. Chico was very prompt and deliberate about reminding me of this. Almost yelling ( in defiance- sorry this is my opinion) at me about my failure to opt for the extra $1000 worth of insurance, as if it would have insured my things wouldnt have shown up in the shape they did had I paid the extra $1000. What I found out: We were covered for $0.60/pound per item. Anyway, a 55" flat screen LG smart tv with 3D capability isn't worth anything at $0.60/pound. However, eventually during our conversation he said he would give me $40 for it. I told him he could keep his $40. Moses/Chico never apologized for the delayed delivery or for the broken tv. Instead he blamed me for the tv being broken and had no explanation for how there could possibly be ants in the boxes with my clothes. I assured him, just as I hadn't packed a broken tv, that I hadn't packed the ants with my clothes. Im certainly not a professional mover but Im also not an idiot. The tv was packed in a 55" TV box in styrofoam as it would come from Best buy like it did when it was purchased and delivered to my house. Chico went on and on stating that he didn't pack the tv and didn't know if the tv was broken before it was packed and it wasn't his responsibility. I had packed the tv the night before the movers came because it was clearly outlined in the contract all of our things other than furniture needed to be packed and ready to move or additional charges would apply. He went on to say, yelling into the phone: "If I had packed it, it would not have broken if it was dropped from 5 feet! We did not break your tv" At this point I became pretty aggravated. I had given the guy all the benefit of the doubt that he would do the right thing. Ultimately he told me if I wanted to hire a lawyer I could because he knew where all the paperwork was and what had been signed. These are the facts of my experience. I have yet to be reimbursed any amount for the tv and its been almost a month since my move.

I would recommend Chico and the Men to my friends. They were dependable, punctual, courteous and proficient. They handled our belongings with care and addressed all of our questions and concerns in a timely manner.