Coleman American Moving Services, Inc, Jessup MD

I filed claims and they were both denied I guess because it wasn’t on their own terms. When I reported damaged caused to my home their response was that I took too long to make the report. I am active duty and had to use them because of unforeseen circumstances. I paid a lot of money for a terrible service from them. As active duty and civilian please stay away from this company so that they don’t add anymore stress to you. I will make sure my military peers know as well and I will make sure the military knows to avoid a contract renewal.

If you’re looking to move save yourself the headache and use any company but Coleman Allied! We were faced with attitudes from the moving crew on pickup day because they weren’t told how much stuff they had to move. That’s not our place to tell them, that’s up to the company. We paid extra to have our belongings stored while we waited for our house to be complete. In addition, we also purchased extra insurance for peace of mind in case of damage. When delivery day came for the new home a new crew showed up; we expected this and had no problem. As they were unloading furniture we noticed damage to several pieces as well as damaged boxes. We were assured by the drivers and the crew that we had 75 days to file a claim for any loss or damages. We asked several times and were told the same thing each time.....75 days for any claims. As we unpacked we of course discovered missing boxes and decided to wait as close to the 75 days as possible. When we called to start our claim we were told that 75 days was for out of state moves. In state moves were only 30 days. The claim was denied for this reason. The manager we spoke to said the crews shouldn’t be telling customers false information. All this company cares about is making as much profit as they can. They hire anyone off the street that will do the heavy labor for as little money as possible. This company is an absolutely joke and are nothing but thieves and crooks! Stay away at all costs! We will never move again, but we will scream from the top of the mountains to anyone moving to avoid this company. People are better off renting a truck and moving themselves!

Totally frustrated with this moving company. Will never recommend or use them to transport my possessions ever again!! They hire inexperienced people to pack your household items. The crew that arrived to pack up my items in MD did not know what they were doing. They ended up breaking my TV stand leg, floor lamp and dresser legs were badly damaged. The boxes marked fragile were not handled in that manner but thrown around which I brought to their attention. I still have a glass curio cabinet lying on my floor in pieces because the inexperienced destination team was unable to reassemble it. Plus the brackets to hold my mirror to the dresser were missing, my dresser could not be totally re-assembled back together for me to use. The movers did not inform me of my missing boxes/items until after they got their check in hand from me. It seemed as if the company was only interested in getting paid not at all about customer service and making sure all items were delivered unbroken and reassembled correctly. The movers from MD also informed me that they were only given limited amount of blankets/supplies to provide with my move. I called the Jessup warehouse location on Saturday, January 11, 2020 to see if Rick/Mike could locate my brackets to hold my mirror onto the dresser, but nothing could be done because he was out of the office over the weekend. So I have to wait until Monday... January 13th 2020 before getting an answer. It's January 21st, 2020 and I'm still waiting for a call. My belongings was sitting in the Jessup warehouse for three days before being picked up and moved to GA. You pay out all this money only to be frustrated... it probably would have been best to rent a truck and move myself at least my possessions would have not been damaged by unprofessionals. Never use this company EVER Again!

My husband wanted to use this service to begin with and I didn’t because we’ve never had the need and didn’t have any recommendations. After checking around and talking to different shipping companies I realized my husband may be right so I went ahead and set everything up for this company to ship our belongings across the country. I am so glad I listened to my husband. Everything went very smoothly and arrived in perfect condition. I can’t say enough how much I would recommend this company. Great service and communication. I give them a 10+ rating.

Our experience with Allied Coleman has been nothing short of dismal. At this point, I would implore anyone that asked not to do business with Allied if you value your time or sanity. From the start the moving crew sent to load up our house spent more time complaining than working. What could have been done in three or four hours took from 10am to 6pm. We paid for a professional crew to move my safe and pack certain delicate items. Neither of those people showed up. Our driver ended up packing the breakables and the basic moving crew, by some miracle, was able to load my safe. At the other end, our delivery has been missed by almost a week. The flimsy excuse of long ago lifted road closures was the reason given for the delay. Our contact person has been difficult to reach throughout the delivery process, although I legitimately believe she couldn't get any information for us. So far, choosing Allied has cost us nearly $2000 in hotel costs and associated expenses. Unless Allied steps up to the plate big time to lessen the bill, I will tell everyone who will listen to avoid Allied at all costs.