Compass Van Lines, Inc.

Very nice n polite personnel.

The folks at Compass Van Lines went above and beyond for my move from Austin to the Bay Area. They were prompt, diligent, careful, and polite. They even assisted me in transferring some furniture/items to my donation place of choice. It was so easy to work with them and the price was very reasonable. Moving is tedious, but it makes a heck of a difference when your moving company works in sync with you. I highly recommend Compass Van Lines!

A+ Service all the way. Daniel and Willy were great. Daniel called giving us a time frame of when they would be arriving and was very punctual. Second time using Compass Van Lines and will definitely use them in the future. Larger items were well protected with moving blankets and shrink wrap. I highly recommend them to anyone wanting to save their back moving themselves and the cost is reasonable.

This is my third time using Compass Van Lines, also my third time using the same mover, Daniel. Each move has been bigger than the last and I've received the same excellent service every time. The guys arrive on time or early, they give my apartment a walk-through and explain how they move items. They will take apart my bed and anything else that needs it and set it back up again in the new place. They will even take loose items that I assumed I would move myself, Daniel said, "don't worry about it, we'll move it for you." What more could you ask for? While Daniel went over the paperwork with me, Willy starting moving my boxes immediately. Willy disassembled my very big, very heavy leather reclining couch with care and wrapped each piece separately. Both of them set the couch back up at the new place and even made sure it worked properly. The entire move was a little less than three hours and was a really professional job, I highly recommend them.

I received 3 quotes for my move. Compass was in the middle, but I selected them based on them promising the quote given was binding and would not increase. Lo and behold, on the day my belongings were loaded, the driver asked for additional money. He stated there were more boxes than were agreed upon; however, no number was ever agreed upon - quote was based on cubic feet. The driver took our things and said we had to work it out with Compass before he could deliver. After several calls with their accounting department, I told them to return my items to Texas, as I would not pay the additional fees. That's when they stated they wanted me to be a happy customer and would waive the fees. I am not a happy customer. I am angry that I wasted time on several phone calls. I would have been a happy customer if Compass had kept their word (as shown in the photo). I would gladly have given five stars if this review was based on the performance of the men who packed and unpacked the truck. They were polite and worked hard. Too bad administration was out for a few more dollars.