Condor Moving Systems

Delayed review- they moved me in June 2019 from Tulsa to Houston. The only reason I went with them is they guaranteed a two day delivery window as I was starting a new job and did not want to take off work for delivery. Everything started fine, they showed up prompt, super polite, got my place packed quick and what seemed well from what I could tell at the time. The truck with my belongings on it broke down, which I understand things happen but I do not believe they were ever planning on telling me this. A lady called me to just casually check on how my packing experience was and I told her great and she proceeded to tell me my stuff would be delivered in the standard 21 day window. I had to tell her my contract was for a 2 day window and she argued with me and then bit her tongue and put me on hold. She came back to tell me the truck had broken down and that it would get there when it gets there. I understand things happen, but zero compassion, zero customer service. They got my stuff to Houston in a few days and I had to take off work for the delivery. The unload took over 3 hours for a 1 bedroom job due how TERRIBLE the packing crew did. As they were unloading and we were checking to make sure all items were accounted for we noticed they had put clothes in kitchen boxes, clothes in wardrobe boxes but not on the hanger, just stuffed, and frames, mirrors, other decor stuffed in other boxes when they charged for decor boxes!! The crew that unpacked my stuff was APPALLED at the job the other crew did. Several things were broken including my antique armoire that I had expressed them to repeatedly was fragile and important to me. I tried to file a claim several times and the website would never work and I could never get in touch with anyone so I essentially gave up. Do not use this company, there are so many better ones out there. Terrible movers, terrible customer service, ZERO pride in what they do. I have a few photos below of the fine work they did.

By far the best moving service we've experienced. Flexible, affordable, and efficient- Condor's call staff worked with us and was always available to help through any discrepancy or request. Furthermore the movers safely packed our items swiftly. Friendly and eager to get us where we were going, Condor helped immensely.

I have moved eight times in my life - both intrastate and interstate - and never have I experienced such a disaster, nor have I, or my possessions, been treated with such utter disregard. They should be put out of business. Condor was hired by myself to move me and my family from San Antonio, TX to Tulsa, OK. My itinerary entailed moving a 3000 sqft home of furnishings, home accessories, wall hangings (mirrors, pictures), an upright piano, large stained glass pieces, outdoor decor & patio furniture, and a multitude of boxes containing fragile and non-fragile items destined for my storage units located in Tulsa, OK. Following the move, my belongings sat untouched in my storage units. I intentionally opened my boxes at the storage unit prior to relocating them to their permanent destination in order to properly evaluate the condition of my possessions which had been poorly unloaded & atrociously arranged by Condor - heavy furniture, boxes on top of & smashing "Fragile" boxes. At this time, I discovered the extent to which my belongings and valuables were mishandled while in Condor's care. $18,000 later, 1/3 of my boxes were rifled through, numerous belongings and valuables were broken while in Condor's possession - either in transit or upon unloading and/or loading. Although very fragile belongings were meticulously wrapped by myself with excess packing paper, bubble wrap, and shrink wrap layers upon layers and explicitly labeled, "Fragile," to ensure their protection and safety while en route, countless of these irreplaceable valuables returned in shambles. Numerous items missing from my inventory all together. Some of my wrapped and non-wrapped items were packed by Condor themselves due to time constraints. They boxed up extremely fragile items (i.e. crystal, glassware) alongside heavy tools and outdoor equipment - returned broken into pieces. I received boxes which don't even belong to me - I'm assuming a stranger has at least a box or two of mine. This is only the beginning of the mistreatment and deception. #1 I witnessed the lead mover, Jesse, and another mover, Max, discreetly pocketing a set of tools... Still missing. Never to be seen again. #2 They overcharged me for excess, unnecessary packing materials from boxes to tape (SCAM!). Tons of tape used on my possessions; sometimes directly on my valuable possessions, ruining wood finishes, patinas, etc.(They cover almost EVERYTHING they can with tape-strand after strand. Then, charge YOU for excess rolls of tape). #3 The movers took it upon themselves to pack my open, unpacked valuables; specifically jewelry, accessories, and tools, into an unlabeled box of their choosing without my authorization. I just happen to notice an entire drawer missing which I was to pack myself. I confronted the movers and the owner, Nisrine Gal, about it demanding an answer and assurance it would not happen again. #4 I inquired about the cost of taking down a chandelier... $300 is their charge!! Despite declining, I was erroneously charged anyway. #5 They mismanaged and miscalculated their time, and left my home in San Antonio on the first evening of the first day of moving (halfway through) with a partially loaded truck (2/3rds full) and did not return until two days later to complete the move. They left with my possessions, traveled to Dallas overnight where they evidently unloaded my possessions into a warehouse. This was my first cause for concern, as it didn't seem logical to not return the following morning with the same truck to collect and load my possessions... I could go on, but not enough room. My advice, take your hard-earned money elsewhere and protect yourself & your valuables by choosing a moving company with a good reputation and positive reviews. I was remiss not to investigate Condor. Many of the negative reviews which they have received express similar experiences and complaints. Condor's egregious performance during our transaction and throughout our interstate move was nothing short of fraudulent and unethical rife with deception and disrespect.