Diggins & ROSE Moving Systems, Hudson NH

The whole experience was very unpleasant! No friendly faces here...

Excellent communication from start to finish for our coast-to-coast move. Shaun (sales and quotes) got my estimates calculated quickly and responded to multiple inquiries. Laura and Mary called frequently in preparation and follow-up of both pickup and drop-offs. The moving teams were careful and courteous. Pick-up was slightly late due to traffic but the team was communicative; drop-off (cross-country) occurred promptly on the exact-quoted day. Our belongings arrived in great shape, excepting a few broken glass items and some damage to piece of furniture; all of our artwork, mirrors, stereo equipment, and boxes listed ‘fragile’ were intact. The D&R team responded quickly again and connected us with their claims department to settle the damages. I will follow-up this review once all is settled, but to this point the moving experience has gone very smoothly start to finish. Top notch service.

Update from my review a week ago: turns out I spoke too soon! Since I wasn’t on site I was depending upon somebody else’s input and when they finally got back to me I found out that the movers left some very, very important family heirlooms that were on the original contract. They used the excuse that we added a few items so there wasn’t enough room. Yet they called me and I authorized another $1500 for an additional storage unit because they said that’s what they would need to add the big upright freezer. Well… Turns out they didn’t even take the freezer! So not only did I not get the family heirlooms but they didn’t even add the extra stuff and as far as I know I still was charged for the third storage unit. I’ve sent multiple emails to Sean asking him to escalate it to the manager and I never heard back yet now I see the owner leaves a thank you for my review. Crazy. Anyway needless to say I would never recommend this company to anyone.