Dunmar Moving Systems

Destroyed a $12,000 Stickley solid mahogany dining room table in April 2019 in Short Pump, Va. Their insurer covered less than half of the damage after deductible and we have a worthless table. Moving crew ran out of the room and did not tell us about the damage. You can see their spit marks in pics where they tried to rub out the deep gouges and long 2 foot scratch. Pre-move we stressed the value of this handmade mahogany dining table. Bought this back in 1992 when we were married and it was in mint condition. Dunmar trashed it in less than one day after our 27 years of ownership. Donna Trevy, our Dunmar Move Consultant, identified the table on the pre-move Estimate & Order for Service as "A very special piece of furniture. White glove". We even had custom made protective 1 inch thick table pad on top of table and movers took it off prior to packing table and just put those pads on the moving truck separate from table. Insane !!

Would not recommend. Emily our rep was great. Very responsive. They two guys that showed up to pack were just awful. One was so careless, literally throwing our stuff around. Broke several things. He was in such a hurry. I had to literally ask him to leave. No respect for the customer's belongings. If the loaders show up tomorrow with the same kind of attitude I will need to ask for a refund. Well the loaders and truck showed up the next day. Our troubles didn't end with the packers. The loaders basically shoved everything on the truck with no regards to keeping our things from getting damaged. Upon delivery we had a number of items damaged. My wife's Kitchen Aid mixer was damaged beyond repair. Damage to multiple pieces of furniture. We had storage containers that were basically smashed (along with their contents). One of our mattresses, would should of been packed in a mattress box, was literally bent out of shape. I would reiterate my earlier statement, I would NEVER, EVER recommend. If you have a choice use someone else for your move!!!!!!!!!

Horrible communication and service from their rep Shawn Pinion. Always late and never answered texts in a timely manner. Lots of excuses. Haley, their move coordinator, picked up the slack and did her best under the circumstances. They require a deposit for your move. We fired them and have hired another company. We’re moving cross country and the stressful situation prior to our move convinced us they were incompetent. I would not recommend them