East Coast Moving Systems

My mother contracted a long distance move from the. Bronx to my new home in Florida. She was given a quote for 1,249.05 dollars. She gave a 100.00 deposit to hold my move day leaving a balance of 1149.05. The move entailed a stop at a storage facility to pick up a full living room set including a coffee table and 2 end tables, an 8 by 10 area rug, and a wooden bed frame. They then met my mother at her Bronx apartment to pick up 12 per packed boxes. The first thing that went wrong is that after booking her move for 9/30/19 they called to reschedule for another date saying that they didn't realize it was a holiday. This was an inconvenience but She rescheduled for 10/6/19. After meeting me at the storage unit to pick up the furniture they Went to meet my mother in her home for the boxes. The movers started to try and charge my mother 800.00 dollars more stating that there were stairs, had to park several blocks away, and that my things were taking up more space then anticipated. She refused to pay them more and got on the phone with the company while they were in her apartment home. After several phone conversations they took her things and accepted her check for the balance on the contract for 1149.05 dollars which she wrote paid in full on the memo portion of the check. They deposited the check and got their money 2 days later. Today 10/17/19 she received a phone call from the company saying that they will not deliver her stuff to its final destination in Florida if she doesn’t pay them an additional 800.00 dollars. They are holding her belongings and trying to extort her. She is 63, retired, and living on a fixed income she would have never agreed to an additional 800.00 dollars. It isn't her fault the did not estimate the adequate space needed in fact she was also suppose to move a 60 inch flat screen television and didn't. There were actually less things out on the truck than listed on the contract so they really did a poor job. They are the professionals not my mother. They should not have taken my check and my things on the truck and try to extort her later. She paid the amount on the contract and they need to hold up their end. This is a breech of contract. She wants her things to be delivered in perfect condition asap. How dare a company try to take advantage of an older person. She almost had an asthma attack and her pressure went way up due to this frustration. She wants her belongings. She paid them and they accepted it. They need to complete the job.

Have numerous Real Estate clients and move with them, and they are a STELLAR_ Honest_Fair company in my opinion. Its great working with you East Coast!! Thanks for the last minute pick up Thursday- Crew was AMAZING

BEST MOVERS.....packed and wrapped all furniture. Was very happy other than 1 1/2 hour late on Moving day (rain delay/traffic dispatch said). Did get me nervous, but once they showed up they took care of business and price didn't go up.