Encore Moving & Storage

What an amazing excellent experience my husband and I had today with our cross country move. Pierre and Abe were our moving crew from Chicago and I truly would give them a bonus and personal recognition of a job well done . They presented themselves with much dignity and respect and were very cordial upon starting the move in process. They contacted us early in the morning to give us a more accurate time and arrived promptly. They were very organized and seemed to go out of their way to make our experience perfect. They were quick, diligent and very respectful of every item they moved for us taking much care for each piece moved and put together. It was an excellent experience and I would highly recommend requesting Pierre and Abe. What a relief to have had such a great experience in a cross country move. Thank you ginormously! Sincerely, Kathy and Tim

Encore?? More like leave mid-show… These movers illegally blocked my driveway all day without permission. I called the office and spoke to Carrie to ask for a pathway out, then called back a few minutes before their office was to close to verify they were able to contact their drivers since I was seeing no progress being made. She assured me she told them to move. Two hours later, the boxes were stacked even higher. I went to leave and the driver started arguing with me and refused to move the truck until the police arrived. One, if these were professionals, they would have double checked with my neighbors that they had permission to be there. Two, the young man would not have argued with me or yelled at me no matter the situation. Three, they would not have told me to call the police in order for them to move their truck. If anyone knows how it feels to be blocked in or cornered by two men, (one who was a hot-headed jerk); when ‘flight’ is removed from a fight or flight scenario, you know this was not a comfortable situation to be in. On top of everything else, they lied to the police twice about the situation knowing it was four against one. Since I did not request they be given a citation because I was already late because of them, I still wanted to say that the young man in the picture below is not someone they should want representing their company and not someone you do not want in your home with your belongings. P.S. as he was throwing his fit, he dropped a box of the truck and didn’t bother to look for damage.

My family used Encore to move across the country from Chicago to Phoenix. Encore Moving and Storage showed neglect, carelessness, and ineptitude at safely packing and transporting our goods, and failed to communicate vital details to us throughout the process. The entire experience from beginning to end was a nightmare that resulted in thousands of dollars worth of damaged and lost belongings. Working with Encore was easily the worst customer experience I have had in my life, and should absolutely be avoided by anyone who cares for their personal belongings or their sanity. The specific details of our experience was as follows: Packers in Chicago showed up at 10AM and began packing the kitchen. After about an hour and a half of what seemed to be productive and efficient progress from 4 movers, all of a sudden, the 3 other packers disappeared for the afternoon. Occasionally one would come back into the condo and another would disappear. From noon until 5PM, there was one person slowly taping furniture and packing boxes. At 6PM, HALF of our 2-bedroom condo was packed and ready to go. At this point, the whole crew re-appeared and apparently realized they need to cut corners to get this job done- (most of the specific details of this corner cutting would not become apparent until we unpacked). Finally, they finished at 9:30PM. Nearly 12 hours to pack a 2-bedroom condo with 4 men. The process of getting our belongings felt like negotiating a hostage situation. Despite being told upfront that it would be delivered within 14 days of our first date of possible acceptance (something other reviewers point out multiple times as well). We were told our belongings would arrive on August 31. We then had to call the company every single day and received no update. On September 6, we were told that the items would not arrive until the end of the following week, however we received a call the next day from the actual driver saying they were arriving in two days. Upon asking about the sudden change, he told us that “Encore does not know anything. We will arrive in two days”. When the belongings arrived, the condition of our items was shocking. Hardly anything was wrapped in packing paper. My iMac computer was thrown haphazardly in a box underneath clothes. A glass lamp was in a box wrapped in one of my blankets (NO packing paper) and it shattered. 7 bowls and 10 plates were pulverized because they were stacked together and wrapped in one piece of paper. My kitchen appliances were tossed together haphazardly in a box with no packing paper. Boxes were smashed and the contents inside were spilling out. A dresser was badly damaged. Kitchen appliances had punctured its boxes and were open to the elements. A large bookcase was completely smashed and had to be thrown away. Coffee glasses were broken and 4 glass storage containers, which were wrapped stacked all together with one piece of packing paper. A bag of oatmeal was thrown in a box open and spilled all over everything in the box. A jar of rice was packed as well and the contents spilled throughout the entire box. This should not have been packed in the first place as no food was to be moved. This is just a small sampling of the damages we’ve experienced. The way our belongings were treated is completely unacceptable for a professional moving company. Eleven boxes were missing as tagged upon arrival. The driver told us we needed to sign our acceptance document, or else he would not be able to leave, and he was “sure the belongings will show up”, but nothing ever did. Missing belongings include: at least 4 pairs of earrings, a box from our baby’s room that included lamps, a rug, and a piggy bank with $50 inside, and a Nintendo game system. Also missing is a family heirloom: my great grandmother’s china. This is extremely upsetting. This company is appalling, and have no right to be in business. DO NOT USE! AVOID AT ALL COSTS!