Excel Moving & Storage Inc, Greensboro NC

Amazingly fast yet very careful and cautious with belongings. Not one thing broken and I did a lot of self packing leaving the large fragile stained glass windows for Excel to package up. I would highly recommend this company. David was great assessing my belongings, Matt was an excellent long distance hauler and Susan in the office made numerous phone calls to me making sure all went smooth.

Horrible experience!! Do not use!! Terrible customer service!! They were a no show the day of our expected delivery - and never called!! We reached out to them to be told they would “deliver tomorrow.” No further explanation until I called the driver to find out and was told “needed to stop for an oil change and to get the AC fixed.” Sounds like some routine maintenance?! Then was promised if the truck was “fixed” by 2pm they would still deliver....had to call for updates multiple times-just to hear more changes and uncertainties and to be told it would be another 24-36 hours before they would be here because now they do not have help to unload the truck?! Moving can be stressful enough (not to mention the time needed away from work and organizing help). I understand things can happen but the communication has been terrible and the customer service even worse! The customer should not have to repeatedly inquire. They should have reached out to us with updates etc. Highly disappointed and will never use again and strongly encourage others to beware!! ***In response...How did you find out about our issues Mr. GM? Did your company reach out to us? No, we had to reach out to your company and had to ask several times to have our issue escalated before anyone would let us speak to you. As for your “delivery window” I was told we would receive 24-48hrs confirming our delivery date (which you provided last Friday and was supposed to be this morning). Should customers expect the 24-48hr window a rolling timeframe between a 4 day span? If so, that was not communicated with us either. Thank you for offering to put us in a hotel. But the bottom line is your company should have done a better job communicating. Hope to see your truck here in the morning *fingers crossed* will be happy to update this review once you have successfully delivered our items.

I’ve used Excel Moving & Storage in Greensboro 3 times now for both moving as well as long term storage. Two moves were to storage and one move was an interstate move for my daughter from NC to GA. I appreciate their professionalism, the accuracy of their quotes (no hidden expenses or costs), as well as the quality of their staff in packing and moving. Working with Susan on paperwork and payment was very easy. I highly recommend them and will continue to use their storage services for the foreseeable future.