Fox Hollow Movers LLC

Never had so much damage to items, furniture, extremely poor packing, which lead to damages, name wrong, numbers on boxes wrong, high value item missing.

The incompetence started almost immediately. The in-home estimate was a joke. Ryan didn’t look in any closets, dressers, cabinets or drawers. We had boxes packed and he did not question the contents. The boxes could have been empty, or filled with lead for all they knew. He told me that he was going to send the estimate (based on his estimated weight) by the end of the day. Needless to say that didn’t happen. It took me three phone calls and three days to finally receive the estimate. Every step of the process was more frustrating and time consuming then the last. The office staff, especially Danielle, was super unprofessional, ignorant and RUDE! After they picked up my belongings they told me that they didn’t have a driver to drive the load and had no idea when I would be receiving my things. They also told me the estimated weight was low and the cost went up a few hundred dollars. The latest date that was agreed upon according to the non-binding contract was the twelfth of January That date came and went without any answers to when it would arrive. I went almost a month with only what would fit in my car. Anytime I reached out to Fox Hollow movers I was greeted with attitude, empty promises and no satisfaction. Even the responses via emails were rude and written in all capital letters. Overall, I gave them one star because zero stars is not an option. They had accepted the job without having the means or intentions to complete what they promised. It cost way more and took way longer than what they quoted me. Every issue I had could have been prevented or resolved quickly had they been more honest, organized and professional. I would be more forgiving if it wasn’t for Danielle and the rest of the office staff that had no compassion, tack, sense of urgency, or resolution. They acted as if they were paying me! Moving 1200 miles away is stressful enough so I payed thousands of dollars for them to help make this transition easier, however they did the opposite. I wouldn’t recommend this company to anyone!! To Others planning to move...BEWARE!

They came when they said they would come. they were all look very nice they were dressed in uniform. they packed everything with care. they were extra careful and asking me if I want to make sure I want to pack certain things that I might have forgotten. they came the days that I requested and they also picked up the same day that I requested. the driver was great the movers that packed were great, the loaders were great and I couldn't have asked for a better pack. this certainly was a great retired military move.