Fry-Wagner Moving and Storage Co.

Fry Wagner was AMAZING with our move from St. Louis to Kansas City. I was incredibly stressed out over getting some furniture and miscellaneous items to my son in KC, Scott at Fry Wagner totally eased my concern. He handled the move and then Gerald and Dominic were awesome handling the actual move. Joanne called to make sure everything would go off without a hitch and even offered a phone number to call on that Saturday if I had a concern. I would not hesitate to call Scott and the Fry Wagner team for any move. My move was small and it was very competitively priced and afforded me a stress free experience. Thank you to Scott, Gerald, Dominic and Joanne!

Great place to work

Awful communication and service even when my parents were supposed to get VIP service from an upper executive of Fry-Wagner. Fry-Wagner packed the house into one truck and called my parents two days later saying they split it into two trucks -- no notice of the possibility of this action was ever given. The delivery window to the new house was June 8-11. When Fry-Wagner called and told my parents about the splitting of their belongings, they indicated the second truck was no longer guaranteed to be within the original delivery window. What about THAT makes sense?! Nothing. Fry-Wagner assured them that what they deemed as "essentials" would be on the first delivery. Well that first truck got there a day later than planned because the truck's starter went out. In the meantime, the representative from Fry-Wagner called my parents to tell them the second truck wouldn't be there until June 21st - 10 day AFTER the end of the original delivery window. Try again, Fry-Wagner. According to the Fry-Wagner rep, she "sweet talked" (her words) the driver of the second truck and the second truck arrived this afternoon (June 13th), but with the load in completely damaged condition (see picture in comments below). This all of course doesn't even begin to touch the hassles my parents have had to go through, particularly of spending hundreds of extra dollars rearranging hotels on their road trip to their new location and waiting for Fry-Wagner to show up, as well as buying extra "essentials" that did NOT come on the first truck as promised. Nothing about this experience went well - in fact it was nothing short of horrible.