Helping Hands Moving Company-VA

Use to work for them prices are unreasonable lack of materials trucks are too small over charge customers

SAVE YOURSELF and go somewhere else. This company is grossly mismanaged and negligent. We scheduled an in-town move with them several weeks in advance. A couple of hours before they were scheduled to show up the office manager calls and says they're running behind and need to reschedule for the next day. As compensation for the inconvience they'll knock $150 off the price. Ok, i understand things happen and I'm not going to be able to get another company out that day so i'll live with it. The next morning we get an updated invoice with only $50 off. I'm annoyed again but i'll deal with it after the job is done. Well this time they don't show again, with no call or notice. In fact we called earlier in the morning to confirm they were still on schedule and were told yes. We must've called their office a hundred times and no one would answer the phone or return a message. We scrambled and found another company to come out that third day, but we had taken time off work and lost the whole weekend. Despite being told by the manager that the owner would call us, he never did. He apparently told his office manager that he had reached out to us, but this was a total lie. You can't screw around with scheduling a move, people have lease commitments, contractors scheduled, and a million other plans. This company and ownership does not care.

This has to be the worse move I ever had!!! First off they were 2 and half hours late! Then they showed up and I told them it was two stops. They said they were only told about one. Sorry sir that isn’t my problem. Then when they started moving the stuff. They decided to move the heave stuff last. Then he decided to call his manager and that was another 20 minutes wasted. So I will be calling corporate on Monday!!

Helping Hands provided the most unprofessional moving service that my husband and I have ever experienced. The team showed up for the job hours later than the previously scheduled 4 hour block and because the work load was larger than expected, they left without moving anything because it was payday Friday and one of them had to pick up their child. Not sure how any of that was our business. The team of two represented the company poorly and management isn't any better. We have requested numerous times alreay for our deposit to be refunded. It's been over a month and they have not refunded our deposit yet. This is the equivalent of theft. Taking something that does not belong to you when you have not provided any service is theft. Do not waster your time dealing with a business that lacks honesty, integrity, and professionalism. Take your money elsewhere.

Had a very great experience with this moving company. Fast, efficient, and cost effective. Darren and the moving crew (Kelly, Anthony, Zoe) were good and professional at what they do. Thanks for the awesome service.