Here To There Movers, Fort Wayne IN

Nothing, was wrong, great customer service, very friendly.

These guys stole two items from me worth over 2k. They did nothing to help. Company is a POS.

Moved our company offices this weekend. Mike the manager was very responsive to calls and scheduling. His team was short staffed due to no shows and short one truck due to mechanical issues but Mike led his team through the move and worked into the night to see it through completion. If I was the owner I would have personally came out and helped as the short staffed crew was exhausted but all owners out here aren't savages, I get it ... The crew deserves a massive kudos. Thanks for the help. Enjoyed the time together, would recommend. And will use again as this move was to a temporary spot until our offices are done in a few months. Cheers.

Just attempted to book. They charge you a $10 booking fee and then read you a long list of disclaimers including how they will basically nickel and dime you during the move for every little thing they do. I asked Felicity why they charge you the $10 before they read the disclaimers (when you may or may no accept them)--seems to me they should read those before they charge you a non refundable fee.

Long story short: if you have a problem, the people at this company have no sympathy, don’t apologize, and are completely uninterested in helping their customers. The movers themselves did a great job. They were fast, careful, and courteous. But they did accidentally leave an item on the truck, and everything went downhill from there. No one at the company, except for Carrie, seems to give a damn at all about helping their customers. We moved on a Tuesday morning. Early that afternoon we discovered the missing item and called about it. We were told, “I’ll send a message to the manager, he will look for it and call you back.” No call back Wednesday morning, so we called again. Apparently it was a little early, so we left a voicemail. We didn’t get a return call, so I call again that afternoon: “The manager is on an inter-State move, he will call you back when he returns around 6 or 7.” Again, no phone call, and no apology or any glimmer of understanding or sympathy. We tried again first thing on Thursday, I explained the manager was supposed to call us the night before and didn’t. The woman just said she was sending another message to the manager and “hopefully” hopefully he would call me back soon. Not wanting a repeat of the last two days, we called again 2 hours later. This is when we reached Carrie, who at least seemed to be on our side and share our frustration at not having received a call back. She worked with us to reach the manager, Christian, but it still took several hours and two more calls to corporate for him to call us back. Of course, by this point our item wasn’t just on the truck any more, but truly lost. Christian told us to speak with corporate about what they could do for a resolution. At this time Carrie had gone home for the day and we spoke to Jeff. Jeff is nothing but rude and condescending, and was clearly trying to just get rid of us. His offered solution was honestly ridiculous (this missing item is a piece of a $90 slatted bed frame; he said they have lots of bed frame pieces in their warehouse, they’d just send a replacement piece to us on their next truck to Columbus. Since when are all bed frame pieces interchangeable??) We called Christian back to tell him about this ridiculous offer, and he suggested we speak with Josh (the owner) or JR. On Friday we called again, hoping to speak with Carrie, the only reasonable person we had dealt with so far. She wasn’t available and we got transferred to Jeff, who spoke very insultingly and this time offered to send an entire bed frame, because apparently moving companies just have those around, which would get to us in a few days. We’ve already been sleeping on the floor all week because no one at this company is capable of calling their customers back. When I was uninterested in that solution, he offered me $20. I can’t replace a bed frame for $20. I tried calling again to speak with Josh or JR to explain my frustration with their customer service. They were unavailable, of course, but again, the person taking my call would send them a message. A few minutes later Jeff called me back, I explained I just wanted to speak with his boss. He said he’d have him call me, but, guess what? No one has reached out to me since. To recap: we have made a total of 12 calls over 4 days, and only received 2 call backs (once from Christian, after Carrie bagged him for us, once from Jeff, when I was trying to lodge a complaint against him with his boss). My problem isn’t that they lost a piece of my bed frame, though that is annoying. My problem is that these people ignore their customers entirely. If Josh or JR wants to call me, I’d be happy to hear an apology.