1111 Vista De Oro Dr El Paso, TX 79935 USA
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Terrible service, a lot of our furniture was damaged. They sent a person that supposedly was going to fix it. He said he needed some money to buy some pieces that he needed, unfortunately I fell for his bs, gave him $50 and he never came back. I called him and he even blocked my number. Don’t trust a guy from that company named Frank Velez.
I have no review to offer. I cannot judge the company today. I have worked for Holiday Moving & Storage for 21 years (1990-2011) I was also fired in 2011 a month after my husbands death. It was under new management. i can only say is that this company was the one with the military contract and there were no complaints at that time. I do not know what happened now and hope that somehow it will improve its current situations.
Tracked dirt through house and did not offer or want to clean. Clearly didn’t care about customer. Lack of effort.
Horrible company. They have no reguard for your belongings. This was a military move in which our things were placed in storage with them for a little bit. They took every bit of furniture apart that they could and lost the screws to everything. They were supposed to pick up all our packing materials once we unpacked everything. I wasted the whole day waiting for them on the day that they scheduled to pick it up, only to find out that they decided they would not pick it up. When our things were delivered, we discovered a suitcase full of clothes that does not belong to us. They refuse to pick it or try to find out whose suitcase it is that they delivered to the wrong place because they simply do not care. They have no reguard for their customers and their belongings. They should not be in business.
If I could select no stars then that would definitely be my rating; unfortunately, one star is the lowest it goes. Working with these movers has been a bad experience from the day of getting our things packed up and shipped off to the day we received everything. The truck and movers were running super late the day that they were supposed to take our stuff. Ironically we were told to stand by our home for them between the hours of 8 am - 6pm. Sure enough the household goods place called to ask if the movers where there already in which they weren’t and said they would arrive in 30 minutes (remember this started at 8 in the morning), in which they didn’t arrive until 2pm when they were supposedly only 30 minutes out. Understandably traffic and life is a thing so things happen but it seems like they were up to no good because upon their arrival they smelled of alcohol, especially the guy who seems that he’s the one in charge. During the process of moving our things they were very careless and marking things as scratched or damaged when they were brand new or not even damaged, to me it seems as though it was their safe space to mess things up. While loading things into their truck they dropped our dresser and who knows what else. Upon our shipment arrival we saw all the damage that was done, there wasn’t one thing that didn’t have a scratch or chip in it. Nonetheless it seems fair to say that they were careless from start. My best advice to everyone is don’t choose this company let them run out of business.