Horne Moving Systems, Inc.

Was very happy with my experience with Horne Moving Systems/ United Moving. What they quoted me was what I paid, communication was easy leading up to and during the move, and the movers were timely and professional. My belongings arrived at their destination 1100 miles away in the same condition they were packed. Would absolutely recommend!

Great people that will take care of your stuff

Absolutely the worst... We had a perfect move with our HHG which was shipped from overseas on a SHIP!!! Horne didn’t even have to pack anything bc when inspector came out, he made it seem like it was my responsibility and all they did was load the truck and drive an hour away, so the quality of their service was uncalled for. It took them longer to load and unload a truck than what it took packers at our home overseas to dissemble, pack and load all of our belongings into shipping crates. Our experience with “unloading” was not at all like how we’ve experienced other professional movers unloading. Horne also didn’t even completely and accurately follow any proper labeling order so if items had been misplaced or stolen, there would be no way of knowing until it would be too late. Signing documentation was pointless and I actually refused to sign some of it. They were seriously and extremely unprofessional. So many broken items, rude and constant unprofessional demeanor including playing Candy Crush on their phones while sitting in my house, making personal calls, smoking in and around my home, offering me other services that didn’t pertain to our move. Also, they didn’t unpack, reassemble or take away any debris. Working towards filing claims soon for some of our items. Idk if they only do military moves, but if they do civilian moves, I absolutely would NOT use this company! And yes. I did call and report my experience but got little help. TMO also documented my complaint. Horne only sent out the original inspector to “help” unpack. He came out and put the legs on my new 4K tv’s that were thrown whichever way on my floor. It took me such a long time to unpack by myself (husband is currently deployed) bc they put kitchen stuff in the office, bathroom items in the bedroom, etc. I could barely walk through my house bc of how they literally just placed boxes wherever. Other than a flat response suggesting that I could simply file for a claim, that’s how they “helped” me. Also, they didn’t take all my belongings from the old house, including their own boxes, tape, food/drinks and debris. I literally had to throw out some of my own belongings because I had to turn over my keys that day and had no room in my car with my pets. And even if you are military, you still have to check some of their employees onto base bc they didn’t all have passes! This caused me to be extremely late to my lease signing (2+ hours)! I had to leave my pets sitting in a running car (with blasting AC of course) in 90+ degree weather while I signed them onto base. I felt sick to my stomach the entire time. They kept threatening me that they wouldn’t deliver unless I had the keys to my house, even after the many discussions I had with TMO. It would have been nice to have them be prepared themselves and mostly worth a damn. Grateful that Corvias understood what was going on and was flexible with pushing back my appointment. I’m sure they’re simply use to it at this point.

You absolutely can't go wrong if you choose Horne. When we were gathering information on various types of moving options, and speaking with numerous businesses, Horne stood out from the rest. Kim Howard answered the phone the first time I phoned and she answered tons of questions I had, she was polite to begin with and continued to be extremely polite and helpful throughout the entire process. The moving team she sent to our house on move day were on time, communicated every detail, protected our house well, worked quickly and we all had a great time because they were so awesome. An answer to many prayers actually. Using them and United was a sheer blessing all the way!! Spot on from beginning to the very end. Thank you all!

Courteous, thorough and professional.