Iship it Right

I shipped my furniture to France with this company. Goods arrived at port but ishipitright owes fees to shipping company and goods cannot be released. Ishipitright will not respond, meanwhile my goods are lying in the port in France and we have no furniture. I just don't know what to do. No one answers phone or responds to email. I am now contacting all the container shippers and forwarders to warn them not to take shipments from this company.

My experience with iShip it Right was seamless. We are a moving company. And worked with them to accommodate a mutual customer. I would like to thank them and my contact Andre for making the experience a great one. Thank you from Bell Boys Moving.

We shipped our personal items from San Francisco to Berlin, Germany. We reached out to the company and Andrej responded quickly. We talked about what we have to ship and he understood the situation perfectly. Unlike other people that move between continents we only had to ship 11 standard boxes. Every single other of the 10 quotes we received recommended ocean freight. Prices for those quotes came out at around $1500-$3500. Andrej from Ishipitright was the only Agent I talked to who recommended air freight. He said air freight will be cheaper for the small amount we are shipping and faster. He quoted us $1000. After doing more research we didn’t find a single company that could beat their offer. Plus air freight is much faster and will only take a week or two from drop off in San Francisco until pick up in Germany. We decided to go ahead and work with them. Andrej sent me a few forms that I had to sign using DocuSign. About two days later Xiomara from Ishipitright contacted me to set everything else up. She talked me through the necessary steps, the most important thing being a super accurate shipping item list in German and English. At the same time ishipitright requested a $500 deposit to start the process with I paid immediately. I spoke to Xiomara and agreed to drop off our boxes on a specific date at a company close to SFO. We were asked to label all of our boxes and make sure the shipping list was 100% accurate and complete. By that I mean to the smallest item. German customs are very picky and precise. Our item list even included items like usb charging cables. You need to make sure to have every item listed, the correct amount and value. We dropped off our boxes a few days later. That worked out just fine. A few days later we flew to Germany and emailed Xiomara to get an update. She told us that the shipment was dropped off and they started processing it and that we will receive the boxes in around two weeks. At the same time I received the final invoice and payment request for another $570 totaling $1070 which was very close to what was quoted initially. I paid $570 and the rest went it’s way. Since the final amount is based on weight Andrej did the best he could. Our shipment arrived in Germany just as promised and we were contacted by German customs to pick up our stuff and bring the necessary paperwork which is my passport, shipping list in German, my German Anmeldungsbestätigung (registration confirmation), and the form 0350 from German customs for moving goods (Übersiedlungsgut). The later I had to fill out myself. Again I can only recommend to be 110% honest and accurate. German customs will be very suspicious if something looks fishy. Usually airport charge a storage fee per weight and per day. That means you have to pick up ASAP. Since we picked up on day 1 we only paid 36€. For our 150kg shipment every day 36€ in storage is added if you don’t pick up. Make three copies of all documents before you go to pick everything up since the customs officer will need 3 copies of everything. The whole process took about an hour and our shipment was waived through. We didn’t pay taxes or custom duties since it was declared moving goods. All in all we are super happy to have chosen Ishipitright. From the first phone call with Andrej to working with Xiomara it went flawlessly. Andrej is very knowledgeable and gave me great advice. Xiomara was thorough and nice to work with. The only advice I have to future customers. Contact the customs in the country of destination and find out as much as you can. It will help you later and most importantly safe time and money. Don’t approach and international move with the mindset “it’s going to work out” and they will do everything for me. They can‘t. You have to take care of customs and a few other things. Be thorough and do you homework and follow the instruction of the shipper.

After being badly let down by another carrier in our move from US to UK it was so nice to have found this company. They kept us fully updated along the journey with our crate being picked-up from our door in the US (snowy Vermont) and arriving safely at our door in the UK. Would definitely recommend this company to other people. Xiomara was great do deal with.

Great Company. Excellent service all the time I will recommend them to all my family and friends. They make moving a good adventure.