Jeffers Moving And Storage

Wonderfull service. We were treated like family!!!

The guys go out of their way to be helpful!

I have had Jeffers move me personally about 5 times in the last 6 years, not to mention others I have recommended them to. This was my first negative experience, but having emailed the owner and got no response, I feel I need to share it so others can be aware. I fear the company may be experiencing what I call, "company rot." Basically, where a good company providing a solid service deteriorates over time. It is first seen with repeat customers and then eventually leads to less new customers due to the rotting of the business Here is what happened to me this time. First, I had requested 3 guys and 4 showed up. I figured I'd let it go, as the move should take less time, right? It actually took the same amount of time and you have to watch 4 guys instead of 3 to make sure they are moving things you need and that no damage is being done. Further, there always seems to be one guy that is slagging behind the others (these were nice guys and a couple of them were hard working in all fairness). In this case, 3 of 4 guys spent a good amount of their time messing with their phones and not moving stuff. I bet we lost an hour combined with that type of thing alone. Jeffers was moving me from a ranch house they moved me into 2 years ago from the same neighborhood I went back to on this move (also a ranch of the same size), so distance traveled and logistics were the same. I paid them $893 to move last time. Keep in mind, this was the same stuff and even a bit less this time around, as I had cleaned out a lot of stuff. Guys showed up at 915. They marked down 8 as their departure time. Their location to my home is 30 minutes tops. Then they left at 215 and put down 3 (I assume to cover their return time back to the office). There was a half hour lunch in there also. Not a problem to take one, but not on my $160 an hour. I was also charged $75 for a sleep number bed and $75 for a small gun safe.. neither of those two charges were charged last time two years ago and both were moved then also. Jeffers knew I had the sleep number bed, as I mentioned it when I setup the move and if charges had changed (I realize they can), I should have been told about that at scheduling and before I was presented with the bill with no choice but to pay it. That way someone can shop around with other movers to compare. There were also a few things damaged in the brand new house I was moving into. I had just went through an extensive punch out list with the builder and these things weren’t there prior to the move. No other furniture had been brought in the house, so this damage has to have happened that day. The guys were aware of the trim damage from the couch, but I didn’t see the front door until they rolled out, as we left through the garage. Further, the next day, when using the same desk I use all the time, I noticed the top of it had been marred in the move. When you combine the over charging and damage with no response from my email to the owner and the fact it cost $440 more to move to the same neighborhood with the same or less stuff 2 years ago, I won't be using them in the future, nor recommending them to anyone going forward. It's never fun to see a stable business deteriorate, but it is worst to bear the burden of it as a consumer.

But I'm biased...

Great crew, super hard workers. Was one of the first hot days this spring and these guys crushed it. Appreciate the hard work and will definitely recommend them to any of our friends in the future.