Johnson Storage & Moving Co., Cheyenne WY

The delivery team was professional and efficient. Thanks guys!

great place to work

We had a very bad experience with Johnson Moving and Storage. We worked with them through a corporate relocation, and so did not have any say in who we worked with. The day before we were set to be packed and loaded, the Johnson Moving office called us and said “You have everything packed, right?” We told them no, we were scheduled to be packed and loaded. They then proceeded to act as if they had no idea that was the case and that the relocation company had dropped the ball. They sent two men the next day - one of them a temp worker who was very nice, but had never done packing before. It was very clear the job wasn’t going to get done on time, and since I was set to fly out with my daughter the next day, I ended up packing half the house while also taking care of her (she is almost two years old). During that time, I glanced at their clipboard and saw a printed out email on it. It was an email of Johnson Moving accepting the job that explicitly stated packing AND loading. It was sent two weeks before. So, they definitely knew, and messed up, and tried to put the blame on someone else. My husband and I packed the rest of the house that night and he had to take a last-minute day off work to be there on the second, unscheduled day, as I was flying out that day. I spoke with the operations manager, Mark (or Marc, I’m unsure of the spelling), and he came out with a larger team the next day. We thought things had been resolved, until the trailer was opened in Llano. Basically no furniture pads or blankets had been used, and furniture and lamps had been tossed in with little regard for our belongings. I’ll post photos, which should speak for themselves. The unloading crew was shocked and had to call me into the trailer repeatedly to show me damaged furniture and poor packing. I must give credit where it is due - our kitchen and breakables were packed very carefully. None of those were broken. It’s frustrating that our furniture wasn’t handled with similar care - especially since it is so much more difficult to replace/repair. We are filing a claim with the relocation company, so hopefully some of this will be remedied, but I very strongly recommend that you choose another company when moving in or out of Cheyenne

Recently moved across the country. Johnson moving was hired and paid to pack and move our things. They were a day late in moving our things causing our entire travel, moving, and work plans to have to change. Then, when our things arrived at the destination, none of the furniture was wrapped or padded in any way. A large amount of our belongings were haphazardly thrown into a pile into the moving truck. The majority of our furniture is either broken or damaged. This is my 30th cross country move and I have never had this much damage to so many of my belongings. Would strongly recommend avoiding this company.

Forgot to pack several items, including an entire linen closet. Boxes not labeled correctly. Furniture not wrapped. Boxes just stuffed with items like picture frames left unwrapped and tossed into stuffed boxes. Specific instructions given for certain items were completely disregarded. We’ve used several moving companies and this one is the worst.