Johnson Storage & Moving Co., Colorado Springs CO

Everyone that I encountered was professional, courteous, kind, and thoughtful. Moving is a stressful time so choose your moving company wisely. Johnson Storage was punctual, communicative, and professional in every way. Not even a chip or scratch on anything they moved. Nothing got "lost", the driver estimated when my things would arrive, and as the date approached, he setup an exact date and time. No damage to either the home I left or the home I moved into. This was a long distance move (Colorado to Florida). I saw the same friendly truck driver and truck in Florida that picked up my things in Colorado. I highly recommend.

If I could Give zero stars I would but it won’t let me comment without it. Bonnie the front desk lady, is the most disrespectful human being I’ve ever had an encounter with. When asked a question she has nothing but attitude and acts as if she’s better then the rest with her little comments when I showed my concern about something. She will also purposely hang up on you when she recognizes your voice, there are times I had to call several times just to speak to someone else.

I’m honestly just shocked at how our moving experience went. I want to first say something positive and thank Joe Beckwith for his sincere apology and his kind gesture when our movers did not show up. Third day is the charm and they finally came. It was only two men and they made sure I knew that this was unplanned for them and one man said he was put in charge and hadn’t done this before about 12 times. Of course I forgot their names. The one in charge was so negative and made it adamant he did not want to be here. After much complaining for the first hour I told them as long as they just unpack my kitchen and attempt to put my beds together I wouldn’t make them unpack my stuff because I was already sick of the negativity. They were extremely slow. We have spent the day moving things in the living room meant for the kitchen and upstairs rooms. Every single box had marked which room it goes in and I even told them if they didn’t know to just put in the storage closet. They either asked about every box or put it in the wrong spot. I literally have a box labeled “kitchen utensils” in my living room and boxes labeled Master Bedroom in my living room. When I told them where things went when they came through the door and it was a room upstairs they always were annoyed. They broke my couch trying to cram it in the door, not even asking if there was another option. (There was! We have a gate in the back that they could have easily gone through with help of my husbands truck) which took a chunk out of the stair wall and scratched up the door. They asked my husband to help moving several things. I understand it’s a physical job but it’s their job and the negativity was unbelievable. If you believe it’s not a 2 person job, please send more than two people. These men obviously hate their job and made this experience very unpleasant.