Kilroy Bros., Inc.

Kilroy Bros. moved us on 11/1/18. 6 men showed up and after 2 hours, two of the movers exchanged words and got into a serious brawl in our dining room, resulting in a 2'x2' hole in the wall and clumps of hair on the floor. It took several other men to break up the fight and caused significant distress to my wife as she was alone at the time and screaming for them to stop fighting and get out of our house. When I called Karl ( the owner of the company) to ask him to make this situation right (ie. discount the bill ) he told me he would have the damage fixed(which he did) he also offered a $500 discount (13% on a $3800 bill) and when I said that wasn't good enough he said "I'm not going to lose money on this job". I was stunned that he put money over customer satisfaction, but considering that I was literally in the middle of a very stressful move, I accepted stating "Karl if you think $500 makes this right then so be it, I don't have time to deal with this now". The move continued and they then proceeded to "lose" a box of my wife's shoes ($3000), one of the men that was in the fight took our cabinet hardware with him when he was thrown off the job and I was told I would have it back in 1-2 days, it took 5 days to get it back. Karl didn't care that grown men were fighting in my home, that my wife was traumatized by the events, that his company took my property to his warehouse and didn't get it back to me for 5 days, that a box of expensive shoes were lost in a move that was 4 miles long. After the emotions settled down I once again spoke to Karl and asked him to "make this situation right" and his response, once again showed that he does not care about his customers. He told me, you accepted $500 off the total bill and we fixed the damage to your house so we consider this matter closed. I can't emphasize enough how bad an experience we had with Kilroy Bros. Movers and would warn all possible customers to use someone else.

Worst moving company I’ve ever used! Men were very unprofessional and did not handle my furniture properly. We just figured out a bout a year later that our bed was not put together properly which has caused me awful back pain. I would not recommend Kilroy to anyone! I’m sad to say it because I always thought of Kilroy as a very reputable company.

Used them to move mother and they were the best movers we have ever dealt with. Very professional and reasonably priced. Will be using again. Definitely recommend to anyone.