King Relocation Services

Superb service in all regards! Patti was extremely helpful in arranging excellent origin services in Portland, Maine and destination / delivery through El Paso to Las Cruces, NM. This was our first experience with a containerized move and it was wonderful! The Portland crew did an excellent job of packing the crates for us, and we received our goods at the destination in exactly the same condition. The guaranteed delivery date was also outstanding, particularly as our August move was right in the middle of the busiest season. Simply, King Relocation Services and United Van Lines is THE best - as good as it gets!

I had a nice moving experience with King Relocation services. They were prompt, easy to communicate with via email, and ensured that we were taken care of. I had a lot of uncertainty regarding using a moving company but they seemed to coordinate everything well from my car to my washer and dryer and it all went smoothly.

I've tried to be patient with this company but sadly they simply are not responsive after your move. The estimator promised a variety of services during the quote phase that were not completed. They were supposed to pack all furniture in pads, pack my mattress in a carton and pack a free standing mirror in a carton as well. In fact the estimator told me that this was required by King Van since the #1 insurance claim they received was damaged mattresses. So even though I didn't think necessary, I agreed. The quote for these extra services was $73 for the mattress & carton box and labor. Unfortunately the crew who showed up did not show up with this stuff and blamed the estimator. The estimator blamed the crew and said since I accepted the move (what else was I to do, not move because they didn't show up with a few cartons!?!) there was nothing they could do. However, 5 days after the move I was able to get them to agree to a refund. Yet, 6 weeks later no refund arrived. I then mentioned the words BBB and Attorney General and suddenly they said they "would" credit my cc for the $73. However, that was over 3 weeks ago and I've heard nothing, not even from their CFO Edwin Nabal who was cc'ed on the emails. So now I have to let everyone know to steer clear of this company. They seem good during the quote phase and my estimator Dale Hintz seemed like a good guy, which is why I chose them. However, as everyone fears - once you choose them if anything goes wrong their whole attitude changes. Don't risk moving with them, you won't get satisfaction. On another note, the crates they moved my stuff in were falling apart. See photos. You'd be pretty upset if you paid thousands to move across country and damaged crates showed up. Run away from King Relocation Services (dba King Van & Storage). They stole my $73. Don't let them take advantage of you too.