Kloke Group Moving & Storage-Kloke Group, Newport News VA

Continuing from my wife's (Deidre Salter) review: another excuse for why the workers didn't show up today was that he couldn't reach Gordon. He sent my wife Gordon's number (as if she was suppose to get a hold of him). I called Terrell and he eluded to me making contact with Gordon to set something up. First off, these are YOUR workers sir; you reach out and set something up, that's not my job! Further, when you texted my wife with Gordon's number you said he would put our items together for us, as if he was on his way. So, out of desperation I called Gordon and my wife texted him. He didn't answer the phone, nor did he respond to her text, and... I couldn't leave a message because the mailbox was full. NEEDLESS TO SAY, we have no place to eat (the dining room has not been setup) and we have limited space to sleep (only 2 bed were setup but we are a family of 5.... so they didn't finish 2 bedrooms). And here is the GOTCHA, NOT ONE MEMBER of the Kloke Group has apologized. Out of all the calling, texting and back and forth today, the supervisor hasn't apologized; the person who broke the desk hasn't apologized, the guy who damaged my wall, door, and door frame hasn't apologized... THIS COMPANY IS HORRIBLE!!!! I would NEVER recommend them! If the Navy/TMO gives you an option to pick your moving company, stay away from this one! (The only people who were good to us and professional were Darlene (A+) and Andrew- they call him AJ (B-). The company is suppose to "come back" tomorrow at 5pm. We'll see what happens....

They stole major items from me while I was on deployment and my stuff was in long term storage. MILITARY BEWARE!!!! Don't put your HHG in long term storage with them. The people who answer the phone will give you the run around until they see your claim is due then give you the information. Then they won't pay for your claim. I filed a claim with the BBB and they didn't respond to them. Awful company for storage and customer service. They also didn't fix the items they broke when moving my stuff in. Don't use this company!!!!!

Awful. The people on the phone were extremely rude. They came 3 days later than they were supposed to. And half of my furniture arrived destroyed. And they told me it wasn't their fault that the furniture is broken so they refuse to pay for the damages.

Never got our entire furniture from them. And they broke our tv and desk ... worst company ever.

The most rude and professional company ever. I will be nore then happy to elaborate on this review after and if ever i receive my shipment. How is it possible that 3 different offices in the Navy tell me you have my shipment but you tell me you Dont Know if you have it and to call back another time? Funny how after rude emails to multiple people, now my shipment magically showed up and I have a delivery date within 30 minutes. Ill continue my review on Thursday if they show up.