Kloke Group Moving & Storage-Kloke Group, Newport News VA

If I could give no stars I would. This "moving company" is unprofessional, lazy, and down right rude. Gilmore crumps packing team are some of the most unprofessional people I have ever met. Not only did they blatantly lie, they failed to give phone calls they said they would and they also broke contractual agreements. I am now having to pack and move myself and cause enormous pain as I am a disabled veteran. Due to their unprofessional behavior I had 1 day to pack and move my entire house. This will be reported to all the bases, the news as well as all veteran service organizations in the Hampton roads area. They will also be receiving copies of my medical bills. There is a reason their reviews are so low.

A rating of 1 is an extreme compliment for this piss poor excuse of a company. Ordered a treadmill that Kloke has had for well over two weeks....order was orginally placed over a month ago. We finally got fed up with all the bs run around, canceled this order, went with Amazon and one week later it was in my house and put together. Told these morons twice already that thanks to their crappy customer service, that the treadmill is now their problem....they are still trying to deliver the treadmill.

Terrible customer service when providing ETAs (Estimated Time of Arrival) First, I was never notified of the time until I called the office. I was told between 12pm -2pm. At 2pm, I called for status, I was told 3pm. At 3pm, I called for another Time estimate, I was told the crew was wrapping up the last job and would be here shortly. At 5:15pm, I called and the office closed at 5pm. I'm gonna assume the movers will not be showing up. **UPDATE** The crew arrived shortly after 6pm. It was not the crew's fault, they were giving status updates but the office was calling the wrong number. Either way, I called on numerous occasions to verify my contact information. The moving crew was professional, friendly, and worked fast. If I could recommend improvement, it would be directed towards the customer service office.