Kustom Moving & Storage Inc

Beware, do not use this company. We hired them when they had the best reviews in Richmond. They were suppose to move us, store our furniture and then deliver it when we had our new home. They stole, lost and damaged over $16,000 worth of our belongings. 95% of the boxes they delivered in February 2020 was busted into and stuff was broken or taken. They even stole our clothes, but left the hangers. They do not have a registered business license nor do they have a valid address. We paid $350 for extra insurance that Mr Walter Jones canceled without letting us know. We lost a lot to this company and have pictures to show it.

They stored and then lost all our restaurant equipment. I called daily for over a month, I sent text messages and the owner Walter never returned any of my calls. Someone please tell me how you can lose restaurant equipment. I'm sure he sold my stuff or the storage locker company auctioned them off because he never paid his bill. He also does not list the location of his business on his website. Only a fool would use his services after reading my post.

I called this company two weeks ago and made arrangements for them to come move me on 6/22/19 at 9:30 am. I spoke with Walter and he gave me the price and took my information. Three days before the move I called them and confirmed the day and time with Walter and he confirmed it. On the day of the move, they did a no call no show! I called them several times and no answer. The voicemail would not let you leave a message but it would send an SMS message with your phone number. I did that and I sent a regular text message from my phone as well as a FB message and I still didn’t get a call back. I would not recommend them to anybody!!

We booked a move from Richmond, VA to Cary, NC and the entire process was seamless and awesome. I could not even think of one improvement opportunity

These were the best movers I have ever used. They were professional, efficient, and very knowledgeable on what needed to be done and the best way to get it done. They were also HALF the cost of the other quotes and offered the same, if not more, services. Not to mention that I had to change my moving day TWICE with a 24 hour notice. There was NEVER a complaint; just adjustments and accommodations by the owner himself. Mr. Jones also made sure that I was satisfied and everything was to my liking before he even took my payment. I will definitely be using them again and referring them to my friends and family.