Lucidos Discount Moving

I booked Lucido's to move my house on the 13th of October. I had used them once before and had a good experience so I was willing to use them again. However, they caused an unbelievable amount of damage to our basement steps and floors at the end of the day. We didn't notice right away because we were packing other things at the same time but when we went back to the house the next day to pack more, we realized what they actually did. My husband and I reached out to Steve, the owner, about it and he deferred us to Joe, which was one of the guys that moved us. He came over, took some pictures, and then left. Later that night I got a text from Steve saying that there is no way it could have been their fault because if it was, we would have noticed it on the day of and we wouldn't have paid them and tipped them. He also said that it must have been caused by something we did after they left but they moved out all of the big heavy things that could have done that, so his comment makes no sense. He also would have no clue what was left over because he wasn't there to see it. Had I noticed it immediately, I would have said something but I also assumed that they would have come forward if they messed something up. I didn't realize I had to babysit two grown men. My issue isn't so much that they caused damage; it's that they tried to hide it and now deny it.They also moved incredibly slow throughout the whole day. It definitely should not have taken as long as it did. However, I would have been willing to over look that if they hadn't caused all of the damage. I should also add that when I tried to discuss this all with Steve he responded as if he were actually there on the day of the move. He claimed that we hired other movers after the fact to move our appliances (which did not happen - the appliances stayed at the house) and that we had a "watchful eye" on his two guys (also not true. though I wish it was so we could have caught it) but we were actually in another room packing up. He also claimed that because we waited so long to reach out, it must not have been them because otherwise we would have noticed it sooner. First of all, this is a lame argument on his part but even still, I explained to him that we did not go back to the house until the next day so we didn't have a chance to see it. However, when I did go back the next day, I absolutely did see it. However, I wanted my husband to also see it before I did anything and it took a couple days for him to make it over there, hence our delay in reaching out to Lucido's. Had I known I had to supervise and inspect our house prior to leaving, I would have. But I didn't think that was necessary with what was supposed to be a reputable company. I'm sure Steve will respond and try to poke holes in my complaint but let's be honest, would I really waste my time with this if it weren't true? I'm already busy enough unpacking and getting settled in a new house. The only reason I'm using my valuable time for this is because it's 100% true and I want to prevent anyone else from making the same mistake.

If I could give ZERO stars I would. BEWARE!!! Do not hire this company! Very poor workmanship and work ethic! Damaged furniture then denied it! Refused to return calls or texts. Very unprofessional!

Lucido's has moved me twice and he is now about to move my best friend within a week's notice. I came here to show her their reviews and felt compelled to leave one myself!

Steven was great to work with however due to a snafu I was unable to use their moving services at the last minute. Even with the last minute change, they were accommodating. They provide excellent customer service and check in regularly. My experience just dealing with the scheduling and the last minute logistics alone lead me to give it a 4 star review. Had I actually been able to use his movers I’m sure they would’ve only exceeded my expectations and it would’ve been 5 stars. I’ll definitely keep them in mind for future moves.

Use this company!!! My second move with them and they were wonderful! They arrived on time, they moved me an hour away and they were done by 5 p.m. I cannot recommend them highly enough!!!