McConnell Brothers Transfer & Storage

Just went to pick a friend guy up from work.

Military move, lowest bidder, it shows in their work and lack of taking responsibility. Not only they destroyed all of our desks and more, they would not pay us back for the broken hammock by saying that it wasn't on the inventory sheet. If you have to use them, I sugeeest you take pictures of ALL items BEFORE and AFTER. Don't listen to what they tell you, they lie. We were only reimbursed $160 for items they broke that totaled in at least $1,000 loss to replace all items they broke. And that's being conservative.We had no to lie. But they won't take responsibility. Worst movers ever.

EDIT: Because the owner has seen fit to attempt to deflect all blame and responsibility here I decided to update my now two month old review. I ordered a dresser August 8th, Waifair shipped same day. The Mcconnells received the dresser August 19th. I received the dresser around two weeks ago in October. How did it take a delivery company two months to deliver to an address that is less than an hour and a half away? Well, buckle up kiddos because I have a story to tell. On the first scheduled day of delivery, the day that the owner claims THREE attempts were made to call the number listed, my girlfriend and I scheduled off work and prepped for the dresser. Old dresser thrown away, clothes folded on the bed awaiting new dresser. Delivery was scheduled between 4-8pm. At 9pm, we assumed, rightly so, that they were not going to show. We attempt to call the Mcconnell brothers the next day. No answer. They closed at 4pm. Understandable, but we both worked until 5 all week; how could we get in touch? We called Wayfair. They told us they would reschedule. But the new delivery date doesn't work for us and we call the Mcconnell brothers to reschedule. The kind lady at the office tells us she'll pass it along. We hear nothing for two weeks (the time of this original review.) Call the Mcconnell brothers AGAIN and they tell us Wayfair canceled our order. Okay, sounds like bull. We call Wayfair and they tell us they absolutely did not do that. In fact they tell us the dresser was marked delivered by the Mcconnells. They send us a new dresser at no cost to us. They even refunded us a partial amount for the trouble. Okay, cool. Another two weeks of waiting. A new day is scheduled by the Mcconnell brothers, but it is scheduled so soon we can't request off. And weirdly scheduled earlier in the day 12pm-4pm, neither of us would be home. We ask to reschedule and this time we have a good day picked. My girlfriend sits at home awaiting the delivery. She calls to make absolutely sure they have the correct number and will call her when they are on the way. I come home from work, and again no dresser. She shows me texts from the delivery driver where she asked for some verification they are coming today, along with directions and a backup phone number. They respond saying they are already in town. An hour passes and she's heard nothing, she reaches out asking if they are coming. She's understandably upset at this point and is a bit rude. The driver stops responding. Our dresser was not delivered. She calls the office the next day and no one will pick up the phone. So we call Wayfair again. They are mortified. They give us another hefty discount on our order and insist they'll do a bit of angry calling on our behalf. We get a new delivery date. Dawn of the final day: 24 hours remain. We have given up hope that we will get this dresser we ordered nearly two months ago. The scheduled delivery time comes and goes. No word from the drivers or the office. They have stopped answering our calls. They must have blocked her number because her texts are now ignored too. However I text from my phone asking the status of the now late delivery. I get a phone call within SECONDS, they had been ignoring her texts! The driver says he is lost and that they had attempted to deliver before, but were lost on that day too. But they didn't feel the need to call on that day? After an eternity of guiding this driver into an apartment complex that no GPS has ever struggled to find, I watch as two men do their best to carry a dresser up three flights of stairs. A task I would've helped with normally but after all of this AND ignoring my girlfriend's texts; I'd be lying if I said I didn't enjoy this. Perhaps I should've helped, as the men left the dresser upside down in a torn box in my living room with paint chips on the front from mishandling. Wayfair provided yet another refund for this, essentially giving us the dresser for the cost of shipping. All in all Wayfair is 11/10 in customer service and the Mcconnell brothers really can eat my organ. Have a day

Good service! Great communication from the company and its service providers. Drivers were friendly and courteous!

Don’t use these guys. On a Wayfair delivery they said came by and knocked but obviously lying because we sat here all afternoon.