Medford Moving & Storage, Inc.

The crew of Derrick and Jordan were great, did everything I asked and more. I will use them again.

At first, I had confidence in this moving company. Sean, the owners Son told me to "just sit back and relax. We'll take care of everything". First let me say that I did change my moving dates at least one time. Second, I asked Sean if we needed to sign a contract. I was told that " we would take care of that later" Third, I called the office and spoke with Sean's Mother regarding hiring "rogue movers". I wanted to know if they use "their" movers or hire out. Now, let me say that I told her who I was, verified the move date, and then asked the question. So, there should be no questions as to who I was and where I was moving. She responded with " Yes, we use our own movers from start to finish" LIE!! They have workers in the Medford office and when you move out of State, they hire a different crew. Yes, it IS ALL under the North American Van Lines umbrella. But, NO they were NOT the same movers...I feel she should have disclosed this information to me then instead of the day they were packing. Fourth, Sean came out the DAY of packing and had us sign the contract then. Now, I don't know about anyone else, but moving day is VERY hectic and there was a lot going on so, with that said and after the encouragement from Sean, we signed the LEAST amount of coverage for our items. There was a problem with the movers unhooking my washer and dryer to which I was told there would be another fee on both ends. I was NOT told about this before... Although, the driver didn't seem to mind hooking it up (confused...) Fifth, when our items arrived all seemed fine. Until they got to the BRAND NEW REFRIGERATOR out of the box!! The idiot couldn't get it through the hose and basically shoved it through and now I have a 1' crease on two doors!! Sixth, while unpacking a box labeled, dishware and misc. I discovered 3 (yes 3) items broken. All glassware that is irreplaceable. Then, I discovered my Ron Popeil rotisserie broken and a strainer smashed. Now, I don't know about anyone else, but, I would certainly NOT pack glass with an appliance AND if I DID, I would have made cushions all around the items. Which they did NOT!! Now, we have put in a claim for all of these items only to be told, that we signed the contract at .60 per pound. I have reached out to Sean, the claims adjuster and the President of North American. Only to get told basically, too bad. That's what you signed and that's what you'll get, I'm not asking for money. It's the principle. These people, knowingly packed my belongings in a haphazard manner and are blaming me for the lack of knowledge and expertise. I will never recommend this moving company. They have poor business practices. They don't answer there phone, email or text when something is going wrong or you need answers. They basically take your money and are done with you. Even the president didn't have the courtesy to call back. He had his admin do it. Buyer beware of this company. Poorly run and just money hungry.