Metcalf Moving & Storage

Excellent experience; they were wonderful to work with and did an exceptional job.

I moved about two weeks ago and I am so glad I used this company. They were very professional, on time and very fast. Circumstances were difficult due to the hot weather and all the street work going on in downtown Rochester. I highly recommend them.

Professional, on time, efficient, expertly packed, did not break any furniture, or cause any significant damage to either units. Highly recommend!

We couldn't be more disappointed. I've moved across the ocen and across the states so this is not my first experience which I mention so that it is clear I am aware of what to expect with large cross country relocations. Not only was our delivery late (weeks beyond the quote), but they had to deliver in two separate shipments because they apparently did not estimate correctly and did not have enough room on the original truck as plan. As a result, our items were sent by courier truck to the local warehouse here. Our furniture was damaged beyond repair - parts to our son's bed, lost; our bed frame, broken in HALF; our desk, drawer completely ripped off. This isn't damage but NEGLIEGENCE. I'm not complaining over some dings and scratches. This is full on damage which was an additional cost on top of the amount we had to spend to purchase items to use while our shipment was delayed for weeks. Additionally, the weight estimate they provided was 1,000 pounds SHORT! How can you be that off? More money we had to spend....To make matters worse, we have tried for months to file a claim. The site never works so we have placed calls and left messages with no response. We have finally given up. The amount this move cost us has been a significant financial burden. This company is truly terrible, unprofessional and they clearly have no regard to the impact they can have on a family. Save yourself the heartache and don't use them or Mayflower which they are contracted with. Maybe if this had been paid for by my employer, I would've received a better experience.

My employer contracted with Metcalf Moving & Storage and I had a great experience with them. The movers were quick, courteous, and careful with all of my belongings. They packed, moved, and delivered all items within 48hrs! I did not have to deal with much paperwork as my employer managed that, but I was very happy with all other aspects of the move. Would recommend them!