Montana Transfer Co.

I love this company ! Such a great help

Support Staff & Receptionists are nice. Very EXPENSIVE for a small move & one box had an OIL STAIN INSIDE with CLOTHING inside! NO LINER EITHER - so Wool Coats were against the oil stain. The owner never returned my calls. After a week, I finally reached him & he had no apologies for such an awful mistake. Next time I will call a stranger on Craigslist to help with a small move This is the 1st NEGATIVE REVIEW I have ever written because I believe in giving businesses - especially small businesses - a chance to fix problems but Montana Transfer had their chance & blew it.

The movers that Montana Transfer and North American Van Lines brokered to move me showed up to my house five days later than the agreed upon date window. I was not made aware of this until the first scheduled day that I was supposed to be moved. The day of the move, the driver showed up 5 hours late. I spent an hour on the phone with Shannon in North American's Customer Service department. Although she was polite and understanding, she could not help us. Communication, performance, and professionalism exhibited by Montana Transfer was poor. We will likely be filing a formalized claim against North American for the delay hardship we endured, directly resulting from MT Transfer's incompetence. The $200 rebate offered as compensation for the delays incurred is not acceptable.